Front Desk Supervisor

Western States Lodging Management and Development; Moab (UT); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Supportive and team-oriented work environment

Opportunity to grow within the hospitality industry

Competitive pay based on experience

Benefits: Health, dental, vision, life insurance, HSA, 401k

HSA

401k

Job summary

A hospitality management company in Moab is seeking a Front Desk Supervisor to lead daily operations and ensure the delivery of exceptional guest experiences. The ideal candidate should possess strong leadership skills, excellent customer service abilities, and experience in hotel front desk operations. This full-time position includes evenings, weekends, and holidays as needed. Join us to create memorable experiences for our guests.

Qualifications

• Comfortable interacting with guests, vendors, and coworkers.
• Hotel front desk experience preferred.
• Choice hotel experience preferred.
• Comfortable interacting with guests, vendors, and coworkers.
• Strong computer skills required.
• Hotel front desk experience preferred.
• Choice hotel experience preferred.

Responsibilities

• Lead daily front desk operations and ensure high service standards.
• Support and coach team members to deliver outstanding guest service.
• Create and maintain the front desk schedule.
• Create and maintain the front desk schedule, ensuring all shifts are properly covered.
• Assist with pre-registration and room blocking as needed.
• Ensure team compliance with cash handling, credit, and check-cashing policies.
• Keep staff informed about incoming groups, new accounts, and upcoming events.
• Ensure daily front desk checklists are completed.
• Maintain a clean, organized, and welcoming front desk area.
• Stay knowledgeable on brand standards, promotions, and guest service expectations.
• Communicate regularly with the General Manager and Rooms Division leadership regarding operations and updates.
• Perform other duties as assigned.

Skills

Strong leadership and team support skills

Excellent customer service and communication abilities

Ability to remain calm and professional in fast-paced situations

Strong computer skills

Guest interactions

Computer skills

Hotel front desk experience

Choice hotel experience

Job description

The Quality Inn Moab is seeking a Front Desk Supervisor who is passionate about hospitality and delivering exceptional guest experiences. This role is ideal for a service-driven leader who enjoys supporting a team, solving problems, and ensuring every guest leaves with a positive impression.

As the Front Desk Supervisor, you will help lead daily front desk operations, support and coach team members, and ensure that our guests receive the friendly, efficient service our hotel is known for.

Why Join Our Team

• Supportive and team-oriented work environment
• Opportunity to grow within the hospitality industry
• Work in beautiful Moab, near world-class outdoor recreation
• Competitive pay based on experience
• Benefits- Health, dental, vision, life insurance, HSA, 401k

Key Responsibilities

• Ensure front desk operations run smoothly while maintaining high service standards
• Lead by example in delivering outstanding guest service and ensuring every guest leaves satisfied
• Support, coach, and empower Front Desk and Night Audit staff
• Create and maintain the front desk schedule, ensuring all shifts are properly covered
• Assist with pre-registration and room blocking as needed
• Ensure team compliance with cash handling, credit, and check-cashing policies
• Keep staff informed about incoming groups, new accounts, and upcoming events
• Ensure daily front desk checklists are completed
• Maintain a clean, organized, and welcoming front desk area
• Stay knowledgeable on brand standards, promotions, and guest service expectations
• Communicate regularly with the General Manager and Rooms Division leadership regarding operations and updates
• Perform other duties as assigned

Qualifications

• Strong leadership and team support skills
• Excellent customer service and communication abilities
• Ability to remain calm and professional in fast-paced or stressful situations
• Comfortable interacting with guests, vendors, and coworkers
• Strong computer skills required
• Hotel front desk experience preferred
• Choice hotel experience preferred

Schedule

Full‑time position. Schedule will include evenings, weekends, and holidays as needed to support hotel operations.

If you enjoy working with people, leading a team, and creating memorable guest experiences, we would love to hear from you.

Apply today to join the team at Quality Inn Moab!