Front Desk & Office Support Specialist

Greater East Texas Community Action; Longview (TX); On-site; USD 18,000 - 21,000; Full time

Job summary

Greater East Texas Community Action is seeking an administrative/clerical support role in Longview, TX. The position collaborates with the Administrative Receptionist and handles calls, greetings, filing, and document updates, with duties delegated by the Program Director.

Essential tasks include managing client information, coordinating with Case Managers, and maintaining office organization. A high school diploma and a valid driver's license are required; a background check is mandatory.

Qualifications

• Minimum of High School Diploma.
• Applicants must have minimum computer skills, organizational, communication, and strong telephone skills.
• The applicant must be able to work with minimal supervision.
• This position will require a valid driver’s license to conduct errands.
• Before starting employment, a criminal background check must be completed.

Responsibilities

• Answer phone courteously and professionally at all times.
• Obtain client’s name and phone number and return calls timely.
• Take client information on the phone and ensure accuracy.
• Know county resources to refer clients for assistance.
• Inform customers of what is needed for appointments and collect information.
• Relay messages for Case Manager without interrupting interviews.
• Be punctual and in the office as scheduled.
• Limit outside distractions and personal calls on agency phone.
• Use internet for office purposes only; no games or social media during work hours.
• Copy and send faxes to Case Managers and deliver faxes.
• Maintain a neat desk and office space.
• Help maintain the flow of office operations and assist case managers as needed.
• Perform any other duties as requested.

Skills

Computer skills

Organizational skills

Communication skills

Telephone skills

Education

High School Diploma

Job description

Greater East Texas Community Action is seeking an administrative/clerical support role in Longview, TX. The position collaborates with the Administrative Receptionist and handles calls, greetings, filing, and document updates, with duties delegated by the Program Director.

Essential tasks include managing client information, coordinating with Case Managers, and maintaining office organization. A high school diploma and a valid driver's license are required; a background check is mandatory.