Service Screener

Greater East Texas Community Action; Longview (TX); On-site; USD 18,000 - 21,000; Full time

Job summary

Greater East Texas Community Action is seeking an administrative/clerical support role in Longview, TX. The position collaborates with the Administrative Receptionist and handles calls, greetings, filing, and document updates, with duties delegated by the Program Director.

Essential tasks include managing client information, coordinating with Case Managers, and maintaining office organization. A high school diploma and a valid driver's license are required; a background check is mandatory.

Qualifications

• Minimum of High School Diploma.
• Applicants must have minimum computer skills, organizational, communication, and strong telephone skills.
• The applicant must be able to work with minimal supervision.
• This position will require a valid driver’s license to conduct errands.
• Before starting employment, a criminal background check must be completed.

Responsibilities

• Answer phone courteously and professionally at all times.
• Obtain client’s name and phone number and return calls timely.
• Take client information on the phone and ensure accuracy.
• Know county resources to refer clients for assistance.
• Inform customers of what is needed for appointments and collect information.
• Relay messages for Case Manager without interrupting interviews.
• Be punctual and in the office as scheduled.
• Limit outside distractions and personal calls on agency phone.
• Use internet for office purposes only; no games or social media during work hours.
• Copy and send faxes to Case Managers and deliver faxes.
• Maintain a neat desk and office space.
• Help maintain the flow of office operations and assist case managers as needed.
• Perform any other duties as requested.

Skills

Computer skills

Organizational skills

Communication skills

Telephone skills

Education

High School Diploma

Job description

General Purpose:

Responsible for providing administrative and clerical support to office staff. The position will work closely with the Administrative Receptionist. Assume administrative responsibilities as delegated by the Program Director. Handle incoming calls and other communications, greeting customers and visitors, managing files, updating paperwork and other documents, and performing other general office duties and errands.

Longview Tx

Salary $13-$14 per hour

Qualifications and Requirements:

Minimum of High School Diploma. Applicants must have minimum computer skills, organizational, communication, and strong telephone skills. The applicant must be able to work with minimal supervision. This position will require a valid driver’s license to conduct errands.

Before starting employment, a criminal background check must be completed.

Essential Duties:

• Answers phone courteously and professionally at all times. Calls going to voice mail during regular hours of work should not be routine but only done when unavoidable.


• Obtain client's name and phone number on a dated pad when busy with other clients, returning calls timely, within the same day or first thing the following morning.


• Taking client information on the phone, ensuring all information is correct and complete. Keeping the phone time as short and as professional as possible, which includes gathering and sharing pertinent information needed for assistance only.


• Know county resources to be able to refer clients for assistance that is not offered by GETCAP.


• Inform the customer of what is needed for the appointment, filling out information sheets, and collecting information needed for the interview, ensuring that the information is correct and complete.


• When the Case Manager has a client in the office, take a message for the Case Manager, making sure not to interrupt them during the interviewing processes and relaying the message as soon as possible.


• When the Case Manager is interviewing, the service screener will greet customers and help in any way possible until the Case Manager is available to take over.


• Be on time and in the office every day as scheduled. When you will be out, notify the immediate Supervisor or Executive Director in advance if possible.


• Limit outside distractions (visitors, sharing family/personal information with the client, and personal calls on agency phone and/ or cell phone).


• Use of internet for office purposes only: no games, Facebook during working hours.


• Copying & sending faxes to Case Managers/delivering faxes.


• Maintain a neat and orderly desk/office space


• Help maintain the flow of office to get work done in a timely and professional manner. Assist case managers as needed to make sure the office runs smoothly at all times.


• Any other duties as requested by the Immediate Supervisor or Executive Director.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.