Front Desk & Office Support Specialist

Goodwill Industries of Central Texas

Austin (TX)

On-site

USD 38,000 - 48,000

Full time

2 days ago

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Job summary

Goodwill Industries of Central Texas is seeking an Administrative Assistant to provide front-line reception and general administrative support at the GCC HQ in Austin, TX. You will be the first contact for visitors and staff, handling inquiries, scheduling, and document preparation.

The role requires a High School Diploma and at least 2 years in admin or customer service, with strong communication and organizational skills.

Qualifications

High School Diploma or GED required.
2+ years of experience in administrative support or customer service roles.
Exceptional communication and interpersonal skills with a customer-focused approach.
Ability to de-escalate tense interactions with professionalism and empathy.
Creative and flexible problem-solving skills, with the ability to adapt under pressure.

Responsibilities

Greet and direct visitors, guests, and vendors in a courteous and professional manner.
Assist students, staff, and visitors with information or referrals related to job placement, workforce development, or continuing education opportunities.
Answer and route incoming phone calls, emails, and general inquiries.
Maintain a clean, organized front desk and lobby area.
Assist with scheduling, room reservations, and event coordination.
Prepare, print, and organize materials for meetings and visitors.
Handle incoming/outgoing mail and package distribution.
Maintain office supplies and monitor inventory for reordering.
Support data entry, filing, and records maintenance.
Assist with scheduling or logistics for campus tours or events.