Front Desk & Community Support Specialist

Gulfstream Goodwill Industries; West Palm Beach (FL); On-site; USD 28,000 - 38,000; Full time

Job summary

Gulfstream Goodwill Industries is seeking a Front Desk Office Receptionist to serve as the first point of contact for applicants, visitors, and staff at Lewis Center. You will provide administrative and customer service support, answer calls, greet visitors, manage mail, and assist with documentation while upholding confidentiality.

The role requires a high school diploma and at least 1 year of relevant experience.

Qualifications

• High school diploma or equivalent required.
• Minimum 1 year of receptionist/administrative or related experience preferred.
• Experience in nonprofit, human services, healthcare, or social services is a plus.

Responsibilities

• Answer, screen, and direct calls; provide information or route to staff.
• Welcome visitors and maintain sign-in procedures.
• Respond to inquiries in line with policies and procedures.
• Handle incoming mail, packages, and deliveries; distribute as needed.
• Maintain lobby logs, visitor records, and contact lists.
• Support crisis response procedures and notify staff as required.
• Update telephone directories and prepare documents using MS Office.
• Perform clerical tasks and assist with departmental projects.
• Coordinate meal orders and help with operational duties.

Skills

Microsoft Word

Microsoft Excel

Microsoft Outlook

Customer service

Verbal communication

Written communication

Interpersonal skills

Confidentiality

Office software

Education

High school diploma or equivalent

Tools

Multi-line telephone system

Copier / Scanner / Printer

Fax equipment

Job description

Gulfstream Goodwill Industries is seeking a Front Desk Office Receptionist to serve as the first point of contact for applicants, visitors, and staff at Lewis Center. You will provide administrative and customer service support, answer calls, greet visitors, manage mail, and assist with documentation while upholding confidentiality.

The role requires a high school diploma and at least 1 year of relevant experience.