Front Desk & Office Services Specialist

Canon Solutions America; New York (NY); On-site; USD 23,419 - 31,684; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day program

Job summary

Canon U.S.A., Inc. is seeking a customer-facing pro for on-site roles across reception, shipping, and office services. You will greet visitors, answer calls, schedule rooms, and handle deliveries while maintaining data accuracy and service quality.

The role requires HS diploma or equivalent, with minimal related experience, basic computer skills, and ability to lift up to 50 lbs. OT may be required; security clearances may apply.

Qualifications

• HS Diploma, GED, or equivalent experience required, plus less than one year of related experience.
• Basic computer skills/technical knowledge.
• Ability to lift up to 50lbs.
• Ability to spend extended periods of time standing, bending, walking, reaching, and pulling while performing duties.
• Ability to work OT as needed.
• Ability to multitask and prioritize in order to meet deadlines.
• Good customer service and communication skills.
• Ability to work with minimal supervision.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.

Responsibilities

• Promptly informs supervisor of potential problems or customer concerns.
• Promptly reviews and responds to management and client requests via emails, phone calls, text messages and verbal.
• Strong focus on providing good customer service.
• Contributes to the creation of the Site Procedure Guide to ensure all account processes are properly recorded.
• Responsibilities may include Copy/Print Production/Copy Center, Copier Maintenance, Mail/Courier Services, Reception/Office Services, Shipping/Receiving, Inventory Services, Warehouse, File Room/Records File Services based on assigned location.
• Attends cross-functional trainings to ensure ability to provide coverage when short-staffed.
• Site responsibility and location of coverage may change based on client and/or division needs.
• Reception/Office Services: Responsible for performing general front office reception duties such as greeting visitors, answering phone calls, taking messages, scheduling conference rooms, entering data into computer.
• Responds to customer needs and requests, accepts deliveries and sets up food and beverages for meetings.
• May also be responsible for copy/binding/copier maintenance.

Skills

Customer service

Basic computer skills

Multitasking

Communication skills

Stand for long periods

Ability to lift up to 50lbs

Time management

Education

HS Diploma or GED

Job description

Canon U.S.A., Inc. is seeking a customer-facing pro for on-site roles across reception, shipping, and office services. You will greet visitors, answer calls, schedule rooms, and handle deliveries while maintaining data accuracy and service quality.

The role requires HS diploma or equivalent, with minimal related experience, basic computer skills, and ability to lift up to 50 lbs. OT may be required; security clearances may apply.