Front Desk & Office Operations Specialist

Forward Air Corporation; Coppell (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Forward Air Corporation is seeking a Receptionist to be the first point of contact for visitors and employees, delivering a welcoming and professional experience.

Responsibilities include greeting guests, managing mail, supporting meetings, and providing general admin support to ensure smooth daily operations in a 100% on-site setting. Requires strong communication, organization, and customer service skills.

Qualifications

• Education: High school diploma, GED, or equivalent; Undergraduate degree preferred.
• Experience: Receptionist/administrative support in a professional setting preferred.
• Strong verbal and written communication; ability to interact with all levels of the org.
• Ability to manage multiple tasks, prioritize, and meet deadlines with minimal supervision.
• Excellent organizational skills, attention to detail, and accuracy.
• Strong customer service orientation with a professional demeanor.
• Discretion and confidentiality in handling sensitive information.
• Proficiency with common office technologies including Windows, MS Office, and web conferencing.

Responsibilities

• Greet visitors and employees in a courteous, professional manner.
• Manage inbound inquiries and relay messages promptly and accurately.
• Receive, sort, and track mail and deliveries; prepare outgoing shipments.
• Maintain the reception area, conference rooms, and staff spaces.
• Coordinate visitor check-in and security procedures.
• Provide admin support: data entry, filing, document prep, and scanning.
• Manage receipts and expense reports for senior leaders.
• Support meetings and events, including setup and logistics.
• Order office supplies and maintain equipment inventory.
• Assist with onboarding activities for new employees.
• Liaise with vendors and building management for issue resolution.
• Maintain accurate records and documentation.
• Support special projects and cross-functional initiatives.
• Order lunch for senior leaders and VIP guests as needed.
• Assist Executive Assistants with workloads as opportunities arise.
• Maintain a clean, welcoming environment and adapt to changing needs.

Skills

Customer service

Verbal communication

Written communication

Organizational skills

Multitasking

Education

High school diploma

GED

Tools

Microsoft Office

Windows OS

Teams/Zoom/Webex

Job description

Forward Air Corporation is seeking a Receptionist to be the first point of contact for visitors and employees, delivering a welcoming and professional experience.

Responsibilities include greeting guests, managing mail, supporting meetings, and providing general admin support to ensure smooth daily operations in a 100% on-site setting. Requires strong communication, organization, and customer service skills.