Front Desk Specialist: Welcoming & Admin Support

Forward Air Corp.; Coppell (TX); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Health insurance

401(k) retirement plan

Paid time off (PTO)

Employee assistance

Job summary

Forward Air Corp. is seeking an on-site Receptionist in Coppell, TX to create a welcoming first impression for visitors and employees. You will manage front desk operations, support daily administrative tasks, and coordinate communications, mail, and meetings.

The role requires strong communication, organization, and customer service skills. You will work in a fast-paced, professional office environment with opportunities to assist onboarding and liaise with vendors.

Qualifications

• High school diploma, GED, or equivalent required; Undergraduate degree preferred.
• Experience as receptionist or admin assistant in a professional office is preferred.
• Strong verbal and written communication abilities with all levels of staff.
• Ability to manage multiple tasks and meet deadlines with minimal supervision.
• Excellent organizational skills and attention to detail.
• Customer service orientation with a friendly, professional demeanor.
• Ability to exercise sound judgment and protect confidential information.
• Proficiency with Windows PCs and MS Office 365; familiarity with web conferencing tools.

Responsibilities

• Greet visitors, customers, candidates, vendors, and employees in a courteous, professional manner.
• Receive, sort, distribute, and track mail and deliveries; prepare outgoing shipments.
• Maintain reception area, conference rooms, and common spaces for a welcoming environment.
• Coordinate visitor check-in and adhere to security protocols.
• Provide admin support: data entry, document prep, filing, and digital filing.
• Monitor and maintain office supplies, equipment, and inventory.
• Schedule internal meetings and coordinate logistics for rooms and events.
• Assist with onboarding activities for new employees.
• Liaise with vendors and building management to resolve issues promptly.
• Maintain accurate records and documentation; support special projects as needed.

Skills

Verbal & written communication

Multitasking

Organizational skills

Customer service

Professionalism & discretion

Judgment & problem solving

Office software proficiency

Education

High school diploma / GED

Undergraduate degree preferred

Tools

Windows PCs

Microsoft 365 (Outlook, Word, Excel, PowerPoint)

Web conferencing (Teams, Zoom, Webex)

Job description

Forward Air Corp. is seeking an on-site Receptionist in Coppell, TX to create a welcoming first impression for visitors and employees. You will manage front desk operations, support daily administrative tasks, and coordinate communications, mail, and meetings.

The role requires strong communication, organization, and customer service skills. You will work in a fast-paced, professional office environment with opportunities to assist onboarding and liaise with vendors.