Office Administrator

Compass; Boston (MA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation

Holidays

Sick time

Parental leave

Recharge leave

Medical benefits

Dental benefits

Vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven program

Carrot fertility benefits

UrbanSitter

Job summary

Compass is seeking an Office Administrator for its Back Bay office in Boston. You will be the first point of contact for customers, manage daily office operations, and support the Agent Experience team. The role requires 1–2 years in customer service or administration and a passion for fostering community in the workplace.

This position is 100% in-office, with base pay in the range of $20.53–$22.79 per hour, plus bonuses and a full benefits package. Prior real estate exposure is a plus.

Qualifications

• 1–2 years of experience in customer service, administrative work, office management, hospitality, or operations.
• Real estate experience is a plus.
• Great listening skills and empathy for customers.
• Passion for creating community and encouraging in‑office engagement.
• Strong problem-solving and analytical abilities; quick to adapt and propose solutions.
• Strong verbal communication and presentation skills.
• Meticulous attention to detail; highly organized.
• Ability to work in the office during standard hours.
• Ability to lift up to 25 lbs.

Responsibilities

• Welcome guests and serve as the face of the office.
• Manage mail distribution and in‑office event setup.
• Maintain office appearance and inventory of supplies.
• Handle checks and communicate with agents.
• Collaborate with teams to relay questions/feedback from agents.
• Troubleshoot basic tech/conference room issues.
• Provide ad hoc administrative support like meeting prep and data entry.

Skills

Customer service

Administrative work

Office management

Hospitality

Operations

Active listening

Strong communication

Detail orientation

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

* Please note: this role is 100% in-office in Back Bay*

As an Office Administrator, you are the first person our customers see when they walk into a Compass office. As an Office Administrator, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the Agent Experience team when support is needed.

At Compass, You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs
• Be responsible for the overall appearance and organization of the office, maintaining supply inventory of food/drinks/supplies, and escalating facilities issues
• Handle incoming and outgoing checks and communicate with agents accordingly
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications

What We’re Looking For:

• 1-2 years of previous experience in customer service, administrative work, office management, hospitality, or operations
• Previous experience in real estate is a plus
• Great listening skills, connects well with others, and is empathetic to the customer’s pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation:

The base pay range for this position is $20.53-$22.79/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

Perks that You Need to Know About:

Participation in our incentive programs (which may include eligible cash, equity, or commissions). Plus paid vacation, holidays, sick time, parental leave, and recharge leave; medical, tele-health, dental and vision benefits; 401(k) plan; flexible spending accounts (FSAs); commuter program; life and disability insurance; Maven (a support system for new parents); Carrot (fertility benefits); UrbanSitter (caregiver referral network); Employee Assistance Program; and pet insurance.

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principlesand our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees’ lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice