Office Administrator

Compass, Inc.; Boston (MA); On-site; USD 28,000 - 31,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation and holidays

Medical, dental and vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Maven support for new parents

Fertility benefits (Carrot)

UrbanSitter caregiver network

Employee Assistance Program

Pet insurance

Job summary

Compass, Inc. in Boston (Back Bay) is hiring an Office Administrator who greets guests, supports operations, and helps maintain an engaging office environment. You will partner with the Agent Experience team to deliver a world-class experience for clients and agents alike.

The role emphasizes hospitality, attention to detail, and strong communication skills, with an in-office schedule during standard hours and the ability to lift up to 25 lbs.

Qualifications

• 1–2 years of experience in customer service, administrative work, office management, hospitality or operations.
• Excellent listening, communication and presentation skills.
• Empathetic to customer pain points and able to connect with others.
• A passion for creating community within a space, encouraging in‑office interaction.

Responsibilities

• Serve as the face of the office, welcoming guests and providing first-line support for office needs.
• Manage mail distribution and in-office event setup; support administrative tasks.
• Maintain office appearance and organize supplies; escalate facilities issues as needed.
• Coordinate with agents and teams to relay questions and feedback on behalf of agents.
• Answer basic questions and troubleshoot technology/devices and conference room hardware.
• Provide ad hoc administrative support such as sales meeting prep and data entry.

Skills

Customer service

Administrative work

Office management

Hospitality

Operations

Job description

At Compass, our mission is to help everyone find their place in the world. Founded in 2012, we’re revolutionizing the real estate industry with our end-to-end platform that empowers residential real estate agents to deliver exceptional service to seller and buyer clients.

* Please note: this role is 100% in-office in Back Bay*

As an Office Administrator, you are the first person our customers see when they walk into a Compass office. As an Office Administrator, you are passionate about your customers, delivering a world-class experience, and partnering with the rest of the Agent Experience team when support is needed.

At Compass, You Will:

• Serve as the face of the office by welcoming guests, managing mail distribution, facilitating in-office event setup, and providing first-line support for office-related needs
• Be responsible for the overall appearance and organization of the office, maintaining supply inventory of food/drinks/supplies, and escalating facilities issues
• Handle incoming and outgoing checks and communicate with agents accordingly
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of agents
• Answer basic questions and troubleshoot issues related to technology/devices, conference room hardware, enterprise systems, etc.
• Provide ad hoc administrative assistance as needed, such as sales meeting preparation, data entry, and office-wide communications

What We're Looking For:

• 1-2 years of previous experience in customer service, administrative work, office management, hospitality, or operations
• Previous experience in real estate is a plus
• Great listening skills, connects well with others, and is empathetic to the customer's pain points
• A passion for creating community within a space; you encourage in-office interaction, bonding, and engagement
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly
• Strong verbal communication and presentation skills
• Meticulous attention to detail, highly organized
• Ability to work in the office during standard operating hours
• Ability to lift up to 25 lbs

Compensation: The base pay range for this position is $20.53-$22.79/hr; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Bonuses and restricted stock units may be provided as part of the compensation package, in addition to a full range of benefits. Base pay is based on market location. Minimum wage for the position will always be met.

• Participation in our incentive programs (which may include eligible cash, equity, or commissions).
• Plus paid vacation, holidays, sick time, parental leave, and recharge leave
• medical, tele-health, dental and vision benefits
• 401(k) plan
• flexible spending accounts (FSAs)
• commuter program
• life and disability insurance
• Maven (a support system for new parents)
• Carrot (fertility benefits)
• UrbanSitter (caregiver referral network)
• Employee Assistance Program
• pet insurance

Do your best work, be your authentic self.

At Compass, we believe that everyone deserves to find their place in the world — a place where they feel like they belong, where they can be their authentic selves, where they can thrive. Our collaborative, energetic culture is grounded in our Compass Entrepreneurship Principlesand our commitment to diversity, equity, inclusion, growth and mobility. As an equal opportunity employer, we offer competitive compensation packages, robust benefits and professional growth opportunities aimed at helping to improve our employees' lives and careers.

Notice for California Applicants

Los Angeles County Fair Chance Notice