Front Desk Night Lead — Guest Care & Safety

IHG Hotels & Resorts; San Antonio (TX); On-site; USD 36,000 - 39,000; Full time

Job summary

IHG Hotels & Resorts in San Antonio, TX, is seeking a vigilant hotel operations leader to oversee day or night shifts, ensuring guest service standards and asset security are consistently maintained. You will supervise front desk and night audit functions, coordinate with other departments, and ensure timely service recovery and safety compliance while representing the brand with professionalism.

Fluent English is required; additional languages are a plus.

Qualifications

• Some college and three years guest service/hotel experience, or an equivalent combination of education and/or experience.
• Must speak fluent English.
• Other languages preferred.

Responsibilities

• Oversee day or night operations of the hotel.
• Monitor performance of employees scheduled during shift and take disciplinary actions as needed.
• Oversee the front desk and night audit functions; ensure VIPs and special requests are handled; reports completed on time.
• Coordinate evacuation/notification during emergencies.
• Educate employees on safety issues to ensure compliance with health and safety regulations.
• Document and record incidents; report injuries to Loss Prevention.
• Promote teamwork and quality service through daily communication with other shifts and management.
• Interact with guests, regulatory agencies, and other contacts as needed.
• May serve as manager on duty and perform other duties as assigned.

Job description

IHG Hotels & Resorts in San Antonio, TX, is seeking a vigilant hotel operations leader to oversee day or night shifts, ensuring guest service standards and asset security are consistently maintained. You will supervise front desk and night audit functions, coordinate with other departments, and ensure timely service recovery and safety compliance while representing the brand with professionalism.

Fluent English is required; additional languages are a plus.