Front Desk & Night Auditor – Guest Experience Pro

Sage Hospitality Group; Denver (CO); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Insurance

401(k) with Employer Matching

Discounted On-Site Downtown Parking

Hotel Discounts (Hilton & Sage)

Free On-Site Parking

Complimentary Employee Meals

Job summary

Embassy Suites by Hilton Denver Downtown is seeking a Front Desk Agent to warmly greet guests and manage check-in and check-out processes. You will handle reservations, provide hotel information, and resolve guest inquiries in a fast-paced, friendly environment.

Strong English communication, basic math, and excellent customer service are essential. This on-site role includes comprehensive benefits and opportunities for growth within Sage Hospitality.

Qualifications

• High School diploma or equivalent required.
• Past experience not required; willingness to learn is essential.
• Fluent in English, able to communicate clearly with guests.

Responsibilities

• Greet guests and complete check-in/check-out using manual and computer methods.
• Provide accurate information and assist with reservations and hotel inquiries.
• Answer inquiries in person or by phone, using suggestive selling to improve occupancy.
• Maintain friendly, courteous demeanor and handle cash transactions accurately.

Skills

Customer service

Cash handling

English fluency

Multitasking

Professional communication

Education

High School diploma

Tools

Cash register

PBX system

Computer & reservation systems

Job description

Embassy Suites by Hilton Denver Downtown is seeking a Front Desk Agent to warmly greet guests and manage check-in and check-out processes. You will handle reservations, provide hotel information, and resolve guest inquiries in a fast-paced, friendly environment.

Strong English communication, basic math, and excellent customer service are essential. This on-site role includes comprehensive benefits and opportunities for growth within Sage Hospitality.