Front Desk Night Auditor

Country Inn & Suites; Rapid City (SD); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Hotel discounts

Dining deals

WaTiki Waterpark passes

Starbucks offers

Juniper at Vertex Sky Bar access

AJ's Wicked Salon & Spa 10% off

Gaming benefits: $5 Free Play

Sol Vibe discounts

Daily pay via ZayZoon

Job summary

Country Inn & Suites by Radisson in Rapid City, SD is seeking a Front Desk Associate to handle check-ins/check-outs, guest inquiries, and daily operations with a friendly, professional approach.

You will balance daily reports, manage reservations, and maintain a clean lobby, while learning our property management systems and ensuring guest confidentiality. This role offers a supportive team and opportunities for growth.

Qualifications

• Must have strong computer skills and ability to learn hotel property management system(s).
• Excellent communication and listening skills, with the ability to interact professionally with guests and staff.
• Must be 18 years or older.

Responsibilities

• Make and process room reservations and check guests in and out.
• Issue room keys, pamphlets, discount cards, etc. as needed.
• Provide information to guests regarding hotel services and local activities.
• Ensure confidentiality and safety of guest information at all times.
• Balance daily reports and post charges accurately.
• Maintain front desk and lobby area neat and presentable.
• Uniform and nametag must be worn at all times.
• Other duties as assigned to meet business needs.

Skills

Strong computer skills

Excellent communication

Customer service orientation

Willingness to learn PMS procedures

Tools

Front desk PMS software

Computer operations

Job description

Join the team at Country Inn & Suites by Radisson in Rapid City, SD, where you'll find a host of compelling reasons to make us your workplace of choice:Prime Location: Enjoy the convenience of a prime location with easy access to public transportation, amenities, and a variety of nearby dining options, making your workdays both efficient and enjoyable.Work-Life Balance: Benefit from a perfect blend of work and leisure opportunities, with attractions like the Uptown Rapid Mall, a movie theater, and a Planet Fitness gym within walking distance, enabling you to maintain a healthy work-life balance.Career Growth Opportunities: Seize the chance to grow professionally within the hotel, as we prioritize promoting from within, offering you the opportunity to advance your career with us.Flexible Schedule: Enjoy flexibility in scheduling, with options available to accommodate varying needs such as part-time shifts and different hours, ensuring you can balance your work commitments with personal responsibilities.Employee Benefits: Access a range of employee benefits designed to support your well-being and enhance your overall experience as a member of our team.Team Support: Experience a supportive team environment where collaboration is key, and we work together to maintain the cleanliness and comfort of our hotel, ensuring a positive experience for both guests and staff.Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.Dining Deals: Get discounts on food and beverages at our outlets.WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.AJ's Wicked Salon & Spa: Enjoy 10% off products and services.Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.At Country Inn & Suites by Radisson in Rapid City, SD, we offer more than just a job—we provide a fulfilling career opportunity in a supportive and dynamic work environment. Join us and become part of a team dedicated to excellence and growth.ResponsibilitiesResponsible for making room reservations and checking guests in and out of the Hotel as needed.Issues room keys, Pamphlets, discount cards, etc as needed.Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all timesArranges transportation for guests as needed.Compute bills, post charges, collects payment and makes change for guests.Runs various reports - hand written and computer.Maintain the cleanliness and neatness of the front desk and lobby area.Must wear a uniform up to property standards and nametag at all times on property.Balance all daily reports for the Hotel.Post and balance charges in a timely and efficient manner.Other duties may be assigned to meet business needs.Other Qualifications:Must have strong computer skills and ability to learn hotel property management system(s).Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.Basic knowledge of accounting operations18 years or older.Benefits for full-time Associates:Health / dental / vision / life401k plan with 3% match after one year of employmentCompany-wide discounts on hotel rooms and restaurantsWe offer daily pay to all Associates through ZayZoon!!!An equal-opportunity employer