Front Desk Associate

Watikiwaterpark; Rapid City (SD); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Health / dental / vision / life

401k with company match

Hotel & restaurant discounts

Daily pay via ZayZoon

Job summary

Home2 Suites Rapid City is seeking a friendly Front Desk Associate to greet guests, check in/out, and ensure a smooth arrival experience.

You will answer inquiries, assist with reservations, and provide local information while handling payments with confidentiality, in a supportive LIV Hospitality environment.

Qualifications

• Must be 18 years or older.
• Strong computer skills and ability to learn hotel property management systems.
• Ability to quickly learn front desk procedures, selling skills, and computer operations.
• Strong communication and listening skills with the public and staff.
• Working knowledge of MS Office; hospitality systems experience is a plus.
• Reliable transportation and ability to work a flexible schedule.

Responsibilities

• Make room reservations and check guests in and out.
• Issue keys, pamphlets, discount cards, etc.
• Provide information to guests about hotel services and local attractions.
• Ensure confidentiality and safety of front desk communications.
• Arrange transportation for guests.
• Compute bills, post charges, and handle payments.
• Run reports; maintain front desk and lobby cleanliness.
• Wear a clean uniform and nametag at all times.

Skills

Computer skills

MS Office

Customer service

Communication skills

Cash handling

Tools

Hotel PMS systems

Job description

Front Desk Associate# Front Desk AssociateHome 2 Suites - Box Elder, SD 57719## DescriptionJoining the team at Home2 Suites in Rapid City, SD, offers a multitude of compelling reasons to consider. Here's why you should choose to be a part of our team:**Flexible Scheduling:** Enjoy the flexibility to create a work schedule that suits your lifestyle and personal commitments.**Family Environment:** Experience a warm and welcoming atmosphere where colleagues feel like family, fostering a supportive and inclusive workplace culture.**Effective Communication:** Experience open and transparent communication channels, promoting clarity and efficiency in daily operations.**Fun Co-workers:** Work alongside a team of friendly and enthusiastic individuals, making every shift enjoyable and rewarding.**Guest/Associate Connection:** Build meaningful connections with long-term Guests, creating lasting relationships and enhancing the overall Guest experience.**Strong Leadership:** Benefit from the guidance and support of an exceptional General Manager, whose leadership fosters a positive work environment and encourages professional growth.**Backed by LIV Hospitality:** You'll thrive in your role with our comprehensive support and exclusive perks:* Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.* Dining Deals: Get discounts on food and beverages at our outlets.* WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.* Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.* Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.* AJ's Wicked Salon & Spa: Enjoy 10% off products and services.* Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.* Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.At Home2 Suites in Rapid City, you'll find not just a job, but a fulfilling career opportunity surrounded by supportive colleagues, exciting perks, and a commitment to excellence in hospitality. Join us and become a valued member of our team today.## Qualifications**Responsibilities*** Responsible for making room reservations and checking guests in and out of the Hotel.* Issues room keys, Pamphlets, discount cards, etc.* Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.* Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all times* Arranges transportation for guests.* Compute bills, post charges, collects payment and makes change for guests.* Runs various reports - hand written and computer.* Maintain the cleanliness and neatness of the front desk and lobby area.* Wear a uniform up to property standards and nametag at all times on property.* Other duties may be assigned to meet business needs.**Other Qualifications:*** Must be 18 years or older.* Must have strong computer skills and ability to learn hotel property management system(s).* Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.* Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.* Working knowledge of MS Office required, hotel property management systems a plus.* Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.* Dependable with reliable transportation and the ability to work a flexible schedule.* Ability to stand for extended periods of time.**Benefits for full-time Associates:*** Health / dental / vision / life* 401k plan with 3% match after one year of employment* Company-wide discounts on hotel rooms and restaurantsWe offer daily pay to all Associates through ZayZoon!!!An equal-opportunity employer