Front Desk Associate

Liv Hospitality; Box Elder (SD); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Hotel discounts

Dining deals

WaTiki passes

Starbucks offers

Vertex Sky Bar access

Salon & Spa discount

Gaming benefits

Sol Vibe discount

Job summary

LIV Hospitality operates Home2 Suites by Hilton in Box Elder, SD. The Front Desk Guest Services role involves greeting guests, checking in/out, handling reservations, and providing information about local attractions and hotel services.

Responsibilities include key issuance, payment processing, and maintaining a secure front desk environment. A friendly, detail-oriented attitude and strong computer skills are essential for success in this role.

Qualifications

• Must be 18 years or older.
• Strong computer skills and ability to learn hotel property management systems.
• Excellent communication and interpersonal skills.
• Ability to multi-task in a high-volume environment with attention to detail.

Responsibilities

• Check guests in and out and handle room reservations.
• Issue keys, pamphlets, discount cards, etc.
• Provide information about hotel services and local activities.
• Maintain confidentiality and security of guest information.
• Assist guests with transportation arrangements and related needs.
• Process payments and run relevant reports.
• Keep front desk and lobby clean and organized.
• Wear uniform and nametag as required.
• Other duties as needed.

Skills

Customer service

Front desk

Multi-tasking

MS Office

PMS software

Tools

PMS software

Job description

Job Details: Job Location: Home 2 Suites - Box Elder, SD 57719,

Joining the team at Home2 Suites in Rapid City, SD, offers a multitude of compelling reasons to consider. Here's why you should choose to be a part of our team:

• Flexible Scheduling: Enjoy the flexibility to create a work schedule that suits your lifestyle and personal commitments.
• Family Environment: Experience a warm and welcoming atmosphere where colleagues feel like family, fostering a supportive and inclusive workplace culture.
• Effective Communication: Experience open and transparent communication channels, promoting clarity and efficiency in daily operations.
• Fun Co-workers: Work alongside a team of friendly and enthusiastic individuals, making every shift enjoyable and rewarding.
• Guest/Associate Connection: Build meaningful connections with long-term Guests, creating lasting relationships and enhancing the overall Guest experience.
• Strong Leadership: Benefit from the guidance and support of an exceptional General Manager, whose leadership fosters a positive work environment and encourages professional growth.

Backed by LIV Hospitality

• Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.
• Dining Deals: Get discounts on food and beverages at our outlets.
• WaTiki® Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.
• Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.
• Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.
• AJ's Wicked Salon & Spa: Enjoy 10% off products and services.
• Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.
• Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.

At Home2 Suites in Rapid City, you'll find not just a job, but a fulfilling career opportunity surrounded by supportive colleagues, exciting perks, and a commitment to excellence in hospitality. Join us and become a valued member of our team today.

Qualifications: Responsibilities

• Responsible for making room reservations and checking guests in and out of the Hotel.
• Issues room keys, Pamphlets, discount cards, etc.
• Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.
• Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all times
• Arranges transportation for guests.
• Compute bills, post charges, collects payment and makes change for guests.
• Runs various reports - hand written and computer.
• Maintain the cleanliness and neatness of the front desk and lobby area.
• Wear a uniform up to property standards and nametag at all times on property.
• Other duties may be assigned to meet business needs.

Other Qualifications:

• Must be 18 years or older.
• Must have strong computer skills and ability to learn hotel property management system(s).
• Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.
• Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.
• Working knowledge of MS Office required, hotel property management systems a plus.
• Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.
• Dependable with reliable transportation and the ability to work a flexible schedule.
• Ability to stand for extended periods of time.

Benefits for full-time Associates:

• Health / dental / vision / life
• 401k plan with 3% match after one year of employment
• Company-wide discounts on hotel rooms and restaurants

We offer daily pay to all Associates through ZayZoon!!!

An equal-opportunity employer