Front Desk Associate

Atlantis; Box Elder (SD); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Hotel Discounts

Dining Deals

WaTiki Waterpark Passes

Starbucks Offers

Juniper at Vertex Sky Bar Access

AJ's Wicked Salon & Spa: 10% off

Gaming Benefits: $5 Free Play

Sol Vibe Discounts: 20% off

Daily pay through ZayZoon

Company-wide discounts on hotel rooms

Job summary

Home2 Suites Rapid City is seeking a Front Desk Associate to welcome guests, check them in/out, and provide information on hotel services and local attractions. You will handle keys, pamphlets, and discount cards, while ensuring security and guest confidentiality.

The role requires strong communication, the ability to multi-task, and familiarity with MS Office. You will work at the front desk with a team that supports professional growth and guest satisfaction.

Qualifications

• Must be 18 years or older.
• Strong computer skills and ability to learn hotel property management system(s).
• Ability to quickly learn front desk procedures (check-in/out, selling skills, etc.).
• Strong communication and listening skills.
• MS Office knowledge; PMS experience a plus.

Responsibilities

• Make room reservations and check guests in and out.
• Issue room keys, pamphlets, discount cards, etc.
• Provide information on hotel services and local amenities.
• Ensure confidentiality, security and safety of guests.
• Arrange transportation for guests.
• Compute bills, post charges, and collect payments.
• Run reports (hand written and computer).
• Maintain front desk and lobby area cleanliness.
• Wear a uniform and nametag at all times on property.
• Perform other duties as needed.

Skills

Computer skills

MS Office

Hotel PMS

Communication skills

Multi-tasking

Reliability

Tools

PMS software

Job description

Joining the team at Home2 Suites in Rapid City, SD, offers a multitude of compelling reasons to consider. Here's why you should choose to be a part of our team:Flexible Scheduling: Enjoy the flexibility to create a work schedule that suits your lifestyle and personal commitments.Family Environment: Experience a warm and welcoming atmosphere where colleagues feel like family, fostering a supportive and inclusive workplace culture.Effective Communication: Experience open and transparent communication channels, promoting clarity and efficiency in daily operations.Fun Co-workers: Work alongside a team of friendly and enthusiastic individuals, making every shift enjoyable and rewarding.Guest/Associate Connection: Build meaningful connections with long-term Guests, creating lasting relationships and enhancing the overall Guest experience.Strong Leadership: Benefit from the guidance and support of an exceptional General Manager, whose leadership fosters a positive work environment and encourages professional growth.Backed by LIV Hospitality: You'll thrive in your role with our comprehensive support and exclusive perks:Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.Dining Deals: Get discounts on food and beverages at our outlets.WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.AJ's Wicked Salon & Spa: Enjoy 10% off products and services.Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.At Home2 Suites in Rapid City, you'll find not just a job, but a fulfilling career opportunity surrounded by supportive colleagues, exciting perks, and a commitment to excellence in hospitality. Join us and become a valued member of our team today.ResponsibilitiesResponsible for making room reservations and checking guests in and out of the Hotel.Issues room keys, Pamphlets, discount cards, etc.Provides information to guests by answering inquiries regarding hotel and other services guests may require, such as entertainment, shopping, business, and travel.Ensures confidentiality, security and safety of hotel guests regarding Front Desk communications at all timesArranges transportation for guests.Compute bills, post charges, collects payment and makes change for guests.Runs various reports - hand written and computer.Maintain the cleanliness and neatness of the front desk and lobby area.Wear a uniform up to property standards and nametag at all times on property.Other duties may be assigned to meet business needs.Other Qualifications:Must be 18 years or older.Must have strong computer skills and ability to learn hotel property management system(s).Ability to quickly learn front desk technical procedures, such as: check-in, check-out, selling skills, computer operations, telephone operations, etc.Strong communication and listening skills and the ability to work and communicate effectively with the general public, employees, co-workers and with all levels of management.Working knowledge of MS Office required, hotel property management systems a plus.Proven ability to multi-task in a high volume work setting with strong attention to detail and deadlines.Dependable with reliable transportation and the ability to work a flexible schedule.Ability to stand for extended periods of time.Benefits for full-time Associates:Health / dental / vision / life401k plan with 3% match after one year of employmentCompany-wide discounts on hotel rooms and restaurantsWe offer daily pay to all Associates through ZayZoon!!!An equal-opportunity employer