AGM Hotel

Liv Hospitality, LLC; Rapid City (SD); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

Vision coverage

Life insurance

401k with 3% match

Job summary

Fairfield by Marriott in Rapid City, SD seeks an energetic and strategic Assistant General Manager (AGM) to oversee daily hotel operations. You will coordinate front desk, housekeeping, maintenance, F&B, and sales, driving guest satisfaction and financial performance.

Lead a team with strong communication and organizational skills, manage multiple tasks, and partner with the General Manager to ensure best-in-class service at a Marriott-affiliated property attached to WaTiki Waterpark.

Qualifications

• Energetic, self-motivated leader with strong work ethic.
• Excellent communication, organizational and customer service skills required.
• Ability to direct, oversee multiple tasks simultaneously.
• Ability to work and interact with employees on every level.
• Exceptional written and verbal communication skills.
• Working knowledge of Excel and Word; knowledge of property management software systems a must.
• Local market knowledge a plus, with emphasis on local, corporate and group business.

Responsibilities

• Assist the General Manager with day-to-day operations of the property including front desk, housekeeping, maintenance, food & beverage, and sales.
• Responsible for goal setting, motivation/discipline of employees, labor expense control and general expense control; resolve guest-related issues.
• Direct and manage property operations to optimize performance in guest service, employees, sales/marketing, appearance and profit.
• Oversee guest service to ensure prompt corrective action and superior service.
• Work in other hotel areas as needed to support operations.
• Complete duties of General Manager during times when GM is unavailable.

Skills

Leadership

Communication

Organizational skills

Customer service

Multitasking

Verbal communication

Excel

Word

PMS knowledge

Local market knowledge

Tools

Excel

Word

PMS software

Job description

AGM Hotel# AGM HotelFairfield Inn and Suites - Rapid City, SD 57703## OverviewPosition TypeFull TimeEducation LevelNone## DescriptionJoining the team at Fairfield by Marriott in Rapid City, SD, promises an exciting and rewarding career experience. Here's why you should consider being a part of our dynamic team:**Vibrant Atmosphere:** Immerse yourself in a fun and energetic environment, where every day brings new opportunities and exciting challenges.**Growth Potential:** With significant growth opportunities within the property and throughout LIV Hospitality, your career can flourish and expand in multiple directions.**Thrilling Location:** Enjoy being attached to WaTiki Indoor Waterpark Resort, the largest indoor waterpark in South Dakota, ensuring constant action and the added perk of free waterpark tickets.**Marriott Family Benefits:** As part of the Marriott hotel family, employees can access BonVoy benefits, opening doors to exclusive perks and rewards.**Recent Renovations:** Experience working in a newly renovated environment, both inside and out, providing a fresh and modern atmosphere for Guests and staff alike.**Flexible Schedules:** Benefit from flexible scheduling options, accommodating various lifestyles and personal needs.**Convenient Location:** Easily access your workplace, adding convenience to your daily routine.**Supportive Team:** Join a team of dedicated professionals who treat each other like family, fostering a strong and caring work environment.**Backed by LIV Hospitality:** You'll thrive in your role with our comprehensive support and exclusive perks:* Hotel Discounts: Enjoy reduced rates at LIV properties for your travels.* Dining Deals: Get discounts on food and beverages at our outlets.* WaTiki Waterpark Passes: Enjoy family passes for WaTiki Indoor Waterpark.* Starbucks Offers: Buy one get one free at Liv Hospitality Starbucks.* Juniper at Vertex Sky Bar Access: Experience Juniper at Vertex with complimentary access.* AJ's Wicked Salon & Spa: Enjoy 10% off products and services.* Gaming Benefits: Get $5 Free Play at Cadillac Jack's and Tin Lizzie Gaming Resort.* Sol Vibe Discounts: Receive 20% off products and services at Sol Vibe.At Fairfield by Marriott in Rapid City, you'll find not just a job but a dynamic and fulfilling career path, enriched by growth opportunities, exciting perks, and a supportive team environment.## Qualifications**Responsibilities*** Assist the General Manager with the day-to-day operations of the property including front desk, housekeeping, maintenance, food & beverage, and sales.* Responsible for goal setting, motivation/ discipline of employees, labor expense control, control of general expenses and resolving guest related issues in accordance with the company goals.* The AGM will direct and manage property operations to assure optimum performance and continual improvement in the five Key Result Areas (guest service, employees, sales/marketing, property appearance, and profit/financial control).* Oversees the guest service function to ensure corrective action is taken to resolve guest complaints and ensure superior guest service is delivered.* The Manager is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.* Will be responsible to complete the duties of General Manager during times when the General Manager is not available.* Other duties may be assigned to meet business needs.**Requirements**:* Energetic, self-motivated leader with strong work ethic required.* Excellent communication, organizational and customer service skills required.* Ability to direct, oversee multiple tasks simultaneously.* Ability to work and interact with employees on every level.* Exceptional written and verbal communication skills* Working knowledge of Excel and Word, knowledge of property management software systems a must* Local market knowledge experience a plus, with emphasis on local, corporate and group business**Benefits for full-time Associates:*** Health / dental / vision / life* 401k plan with 3% match after one year of employment* Company-wide discounts on hotel rooms and restaurantsWe offer daily pay to all Associates through ZayZoon!!!An equal-opportunity employer