Hotel Night Auditor

Engage Hospitality; Oakland (CA); On-site; USD 25,000 - 36,000; Full time

Job summary

Engage Hospitality in Oakland, CA is seeking Front Desk Agents and Night Auditors to deliver professional guest service and support daily hotel operations, including check-in/check-out, registrations, rate verification, and occupancy management.

The role requires reliability, cash handling, and the ability to work evenings, weekends and overnights while maintaining a professional appearance and courteous demeanor.

Responsibilities

• Greet guests and assist with check-in and check-out procedures
• Process guest registrations, room assignments, and verify rates and length of stay
• Handle reservations and maximize occupancy
• Maintain accurate guest accounts and records
• Balance cash drawers and ensure accurate shift transactions
• Perform night audit duties, including reviewing and reconciling daily reports
• Respond to guest questions, requests, and concerns in a timely and professional manner
• Communicate with other departments to support smooth hotel operations
• Follow all safety, security, and cash-handling procedures
• Maintain a clean and organized front desk area
• Support a safe and respectful work environment
• Perform other duties as assigned by management

Job description

Job Description:

Front Desk Agents and Night Auditors are responsible for providing professional guest service and supporting the daily operations of the front desk.

Job Duties

• Greet guests and assist with check-in and check-out procedures;
• Process guest registrations, room assignments, and verify rates and length of stay;
• Handle reservations and assist with maximizing occupancy;
• Maintain accurate guest accounts and records;
• Balance cash drawers and ensure accurate shift transactions;
• Perform night audit duties, including reviewing and reconciling daily reports (night shift);
• Respond to guest questions, requests, and concerns in a timely and professional manner;
• Communicate with other departments to support smooth hotel operations;
• Follow all safety, security, and cash-handling procedures;
• Maintain a clean and organized front desk area;
• Support a safe and respectful work environment; and
• Perform other duties as assigned by management.

Work Expectations

• Maintain a professional appearance and positive attitude;
• Provide courteous and efficient service to guests and coworkers;
• Follow all Company policies and procedures;
• Work scheduled shifts, including evenings, weekends, holidays, and overnight shifts as required;
• Demonstrate reliability, attention to detail, and the ability to multitask.

Physical Requirements

This position requires the ability to perform job duties with or without reasonable accommodation, including:

• Standing for extended periods;
• Occasional walking, reaching, and bending;
• Use of computers, phones, and office equipment.