Night Auditor | The Daytona Autograph

Daytona Speedway Autograph; Daytona Beach (FL); On-site; USD 19,000 - 30,000; Full time

Job summary

Daytona Speedway Autograph is seeking a Night Auditor to manage front desk functions during the audit shift and balance daily revenue and expenses. The role requires strong guest service skills and the ability to handle overnight hours in a hotel setting.

Ideal candidates will have 1+ year in customer service, hotel experience preferred, and be bilingual in English/Spanish. Computer literacy and knowledge of local attractions are pluses for assisting guests.

Qualifications

• High school diploma or equivalent.
• At least 1 year of customer service experience; previous hotel experience preferred.
• Ability to communicate clearly with guests, management and co-workers.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions relevant to clientele.

Responsibilities

• Attend to guests and respond to complaints to ensure guest satisfaction.
• Balance daily revenue and expenses during the audit shift and perform front desk duties as needed.

Skills

Customer service

Communication

Bilingual English/Spanish

Computer literacy

Attention to detail

Education

High school diploma or equivalent

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.