Night Auditor | The Daytona Autograph

Shaner Hotels; Daytona Beach (FL); On-site; USD 22,000 - 30,000; Full time

Job summary

Shaner Hotels in Daytona Beach, FL is seeking a Night Auditor to balance daily revenue and perform front desk duties during the audit shift. The Night Auditor will ensure guest satisfaction with clear communication and professional service.

The role requires handling check-ins/outs, cash handling, and generating daily reports while maintaining hotel policies. A high school diploma and 1 year of customer service experience are expected; bilingual English/Spanish is a plus.

Qualifications

• Minimum one year of customer service experience; hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers.
• Knowledge of local activities and attractions is a plus.

Responsibilities

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.

Skills

Customer service

Communication skills

Bilingual English/Spanish

Computer proficiency

Education

High school diploma or equivalent

Tools

Hotel PMS software

Job description

• Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
• Handle guest complaints ensuring guest satisfaction.
• Process all check-ins and check-outs according to established hotel requirements.
• Adhere to payment, cash handling and credit policies/procedures.
• Generate, print, and distribute daily reports to designated departments/personnel.
• Other duties as assigned.

Responsibilities

The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.

Qualifications

• High school graduate or equivalent.
• Minimum one year customer service experience; previous hotel experience preferred.
• Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
• Computer experience preferred.
• Bilingual English/Spanish a plus.
• Knowledge of local activities and attractions appropriate for clientele.