Night Auditor

Ontario Trillium Foundation; Catonsville (MD); On-site; USD 21,000 - 30,000; Full time

Job summary

Ontario Trillium Foundation is seeking a Night Auditor to oversee overnight front desk operations from 11:00 p.m. to 7:00 a.m.

The role focuses on registering guests, making reservations, and preparing daily reports while balancing transactions and performing security walks. The ideal candidate will have at least 1 year in a hotel setting, a high school diploma, basic accounting knowledge, and the ability to work independently under pressure.

Qualifications

• At least 1 year of progressive experience in a hotel or related field preferred.
• High School diploma or equivalent required.
• College coursework in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently with minimal supervision.
• Knowledge of Basic Accounting Principles.
• Must be able to problem solve and troubleshoot guest issues.
• Must be proficient in Windows operating systems, spreadsheets, and word processing.
• Must convey information clearly and work under pressure.
• Must handle problems in the workplace and adapt to emergencies.
• Must assimilate complex information from disparate sources.

Responsibilities

• Provide friendly, service-oriented interactions with guests and associates.
• Maintain attendance per hotel standards and adapt to overnight schedule.
• Uphold high standards of appearance and grooming per brand standards.
• Follow hotel standards to ensure safe and efficient operations.
• Maintain a warm, friendly demeanor at all times.
• Complete End of Day processes and Night Audit checklists daily.
• Balance the day’s transactions and related reports.
• Maintain cashiering responsibilities and Front Office systems.
• Perform Night Audit duties between 11:00 p.m. and 7:00 a.m.
• Conduct security checks of building and corridors.
• Address guest requests during overnight shift and respond to emergencies.
• Follow safety procedures and document activities per hotel standards.
• Keep logs and records accurately.
• Maintain knowledge of security procedures and help fellow associates.
• Distribute Night Audit reports to management.
• Train new Night Auditors as requested.
• Assist with morning reports and Lost and Found processes.
• Attend meetings and perform other duties as assigned by management.

Skills

Customer service

Problem solving

Communication

Attention to detail

Stress management

Self-management

Teamwork

Education

High School diploma

Coursework in related field

Tools

Windows OS

Spreadsheets

Word Processing

Job description

Job Summary

The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include: registering guests making reservations preparing daily reports balancing transactions and conducting security walks.

QUALIFICATIONS:

• At least 1 year of progressive experience in a hotel or a related field preferred.
• High School diploma or equivalent required.
• College course work in related field helpful.
• Previous supervisory responsibility preferred.
• Must be able to work independently and with minimal supervision.
• Knowledge of Basic Accounting Principles.
• Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
• Must be proficient in Windows operating systems company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
• Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
• Must be able to work with and understand financial information and data and basic arithmetic functions.
• Must be able to work in a self-managed environment.
• Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
• Must maintain composure and objectivity under pressure.

RESPONSIBILITIES:

• Approach all encounters with guests and associates in a friendly service-oriented manner.
• Maintain regular attendance in compliance with Hotel standards as required by scheduling which will vary according to the needs of the hotel.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Comply at all times with Hotel standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Initiate and complete the End of Day process.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
• Maintain cashiering responsibilities as per Front Office procedures.
• Maintain Front Office computer system operation according to Hotel standards.
• Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
• Periodic checks are made of building and guest corridors to ensure all areas are locked and secured.
• Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
• Follow safety and emergency procedures according to Hotel standards.
• Maintain proper record keeping (i.e. log books etc.) according to Hotel standards.
• Have a working knowledge of security procedures.
• Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
• Email/distribute the Night Audit reports each night.
• Train any new Night Auditors as requested by management.
• Run morning reports according to Hotel procedures.
• Handle items for Lost and Found according to the standard.
• Complete any reports as requested by management in a timely manner.
• Complete any miscellaneous duties as required
• As applicable to the hotel, demonstrates suggestive selling techniques and maintains a clean organized environment for guests.
• Attend meetings as required by management.
• Perform any other duties as requested by the Guest Services Manager or any other member of management.