Front Desk & Night Audit Pro – Guest Experience

Sheraton; Weehawken (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

Sheraton Lincoln Harbor Hotel in Weehawken, NJ is seeking a Front Desk Agent/Night Audit to greet guests, check in/out and provide exceptional service from arrival to departure. This role is on-site, full-time, with hourly pay.

You will handle reservations, process payments, answer inquiries, coordinate with housekeeping and management, and maintain guest records with accuracy and confidentiality in a fast-paced environment.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle reservations and front desk procedures.

Responsibilities

• Greet guests promptly and professionally.
• Complete check-in and check-out procedures accurately.
• Verify identification, payment methods, and reservations.
• Provide information about hotel services and local attractions.
• Respond to guest questions in a timely manner.
• Handle guest complaints professionally and escalate when needed.
• Coordinate wake-up calls and guest requests.

Skills

Guest service

Check-in / Check-out

Cash handling

Communication

Job description

Sheraton Lincoln Harbor Hotel in Weehawken, NJ is seeking a Front Desk Agent/Night Audit to greet guests, check in/out and provide exceptional service from arrival to departure. This role is on-site, full-time, with hourly pay.

You will handle reservations, process payments, answer inquiries, coordinate with housekeeping and management, and maintain guest records with accuracy and confidentiality in a fast-paced environment.