Front Desk & Night Audit Specialist (All Shifts)

Fairfield Inn Lincoln Airport; Lincoln (NE); On-site; USD 17,000 - 22,000; Full time

Job summary

Fairfield Inn Lincoln Airport is seeking friendly Front Desk Associates to welcome guests and deliver excellent service across morning, evening, and overnight shifts at 1000 W. Bond St., Lincoln, NE.

You will handle check-ins/outs, reservations, payments, and guest questions, while maintaining Marriott standards and coordinating with housekeeping. Prior front desk or customer service experience is preferred; weekend and holiday availability is required.

Qualifications

• Previous hotel front desk or customer service experience preferred.
• Marriott or hotel property management system experience is a plus.
• Strong communication skills and a friendly, professional attitude.
• Dependable attendance, punctuality, and attention to detail.
• Comfortable using computers, handling payments, and managing multiple tasks.
• Ability to remain calm and resolve concerns in a busy environment.
• Willingness to work weekends and holidays as scheduled.

Responsibilities

• Welcome guests and complete check-ins and check-outs accurately and efficiently.
• Manage reservations, answer phone calls, and respond to guest questions and requests.
• Process payments, maintain accurate guest accounts, and follow cash-handling procedures.
• Recognize Marriott Bonvoy members, explain member benefits, and enroll new members.
• Support hotel guest satisfaction scores and applicable Marriott service standards and performance goals.
• Address guest concerns professionally and promptly notify management when additional assistance is needed.
• Coordinate with housekeeping and maintenance regarding room readiness and guest needs.
• Maintain a clean, organized, and welcoming front desk and lobby.
• Communicate important information clearly during shift changes.
• Follow hotel safety, security, and emergency procedures.
• Complete required Marriott training and follow company policies.
• For overnight shifts, complete night audit procedures, reconcile daily transactions, and prepare required reports.

Skills

Front desk experience

Customer service

Marriott PMS experience

Communication skills

Friendly attitude

Attendance & punctuality

Attention to detail

Computers & payments

Calm under pressure

Weekend/holiday availability

Tools

Marriott PMS (PMS)

Job description

Fairfield Inn Lincoln Airport is seeking friendly Front Desk Associates to welcome guests and deliver excellent service across morning, evening, and overnight shifts at 1000 W. Bond St., Lincoln, NE.

You will handle check-ins/outs, reservations, payments, and guest questions, while maintaining Marriott standards and coordinating with housekeeping. Prior front desk or customer service experience is preferred; weekend and holiday availability is required.