Front Desk Agent/Night Audit

Sheraton; Weehawken (NJ); On-site; USD 28,000 - 30,000; Full time

Job summary

Sheraton Lincoln Harbor Hotel in Weehawken, NJ is seeking a Front Desk Agent/Night Audit to greet guests, check in/out and provide exceptional service from arrival to departure. This role is on-site, full-time, with hourly pay.

You will handle reservations, process payments, answer inquiries, coordinate with housekeeping and management, and maintain guest records with accuracy and confidentiality in a fast-paced environment.

Qualifications

• Excellent guest service and communication skills.
• Ability to handle reservations and front desk procedures.

Responsibilities

• Greet guests promptly and professionally.
• Complete check-in and check-out procedures accurately.
• Verify identification, payment methods, and reservations.
• Provide information about hotel services and local attractions.
• Respond to guest questions in a timely manner.
• Handle guest complaints professionally and escalate when needed.
• Coordinate wake-up calls and guest requests.

Skills

Guest service

Check-in / Check-out

Cash handling

Communication

Job description

• Location Sheraton Lincoln Harbor Hotel,500 Harbor Boulevard,Weehawken, NJ, 07086,United States
• Base Pay $20.00 - $22.00 / Hour
• Employee Type Full Time-Hourly

At the Sheraton Lincoln Harbor Hotel, we offer breathtaking views of New York City from the banks of the Hudson River. Our Weehawken hotel provides a relaxing environment with convenient access to Manhattan via a six-minute ferry ride. We are seeking a Front Desk Agent/Night Audit to join our team and provide exceptional, welcoming service to our guests from moment they arrive until they depart!

Key Responsibilities

• Greet all guests promptly and professionally
• Complete check-in and check-out procedures accurately
• Verify identification, payment methods, and reservation details
• Provide information about hotel services, amenities, and local attractions
• Respond to guest questions and requests in a timely manner
• Handle guest complaints professionally and elevate when necessary

Reservations & Room Management

• Review daily arrivals, departures, and in-house guest reports
• Assign rooms based on availability and guest preferences
• Process reservation changes, extensions, cancellations, and walk-ins
• Maintain accurate room status coordination with housekeeping
• Monitor early arrivals and late departures
• Process credit card authorizations and payments
• Handle cash transactions following hotel procedures
• Post charges accurately to guest accounts
• Balance shift transactions and complete required reports
• Report discrepancies immediately to management

Communication & Coordination

• Communicate guests needs to housekeeping, maintenance, and management
• Log maintenance issues and service requests
• Maintain shift pass-on notes for the next agent
• Answer incoming calls and route them appropriately
• Coordinate wake-up calls and special guest requests

Front Desk Operations

• Maintain organized and professional front desk workspace
• Follow key control procedures
• Monitor lobby activity and maintain security awareness
• Follow emergency procedures when required
• Ensure confidentiality of guest information

Daily Administrative Tasks

• Review shift checklist at the beginning and end of each shift
• Complete required reports and documentation
• Maintain accurate guest records in LightSpeed
• Monitor email inbox for guest requests and updates
• Assist with group arrivals and departures when scheduled

Requirements

• Always maintain a professional appearance and demeanor
• Demonstrate teamwork and support your coworkers
• Flexibility to work evenings, weekends, overnight, and holidays
• Ability to work under pressure and adapt to fast-paced environments
• Previous hotel or hospitality experience is preferred but not required.