Guest Experience Front Desk Agent

The Crescent Hotels Group; San Jose (CA); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Competitive wages

Benefit plan for associates & family

Discounts at Crescent properties in NA

IHG hotel discounts

Job summary

Crescent Hotels & Resorts is seeking a Front Desk Agent for the Holiday Inn San Jose to welcome guests, check them in/out, and ensure a memorable stay. You will use the POS system, answer questions, and promote hotel services in a fast-paced environment.

A focus on friendly, personalized service and accurate handling of guest data is essential for success. The role emphasizes guest satisfaction, upselling opportunities, and teamwork with the Front Desk staff to create a smooth arrival and

Qualifications

• Impeccable customer service skills and a friendly, professional demeanor.
• Ability to multitask in a fast-paced hotel environment while maintaining accuracy.
• Strong communication skills and a customer-first mindset.

Responsibilities

• Greet guests and complete registration, input information and confirm room details.
• Assist guests with check-out, process payments, and manage billing through the POS system.
• Provide information on hotel services, local area, and promotions.
• Upsell hotel services and facilities to maximize occupancy and revenue.
• Respond to inquiries, resolve issues, and document guest requests promptly.
• Relay messages and coordinate with guest services to ensure satisfaction.

Skills

Customer service

Communication

Multitasking

Attention to detail

Tools

POS system

Job description

Crescent Hotels & Resorts is seeking a Front Desk Agent for the Holiday Inn San Jose to welcome guests, check them in/out, and ensure a memorable stay. You will use the POS system, answer questions, and promote hotel services in a fast-paced environment.

A focus on friendly, personalized service and accurate handling of guest data is essential for success. The role emphasizes guest satisfaction, upselling opportunities, and teamwork with the Front Desk staff to create a smooth arrival and