Front Desk / Night Audit

Staybridge Suites; Haines Township (PA); On-site; USD 17,000 - 22,000; Full time

Job summary

Staybridge Suites Allentown West is seeking a mature, reliable front desk associate with strong customer service skills. The role is full-time with day and overnight shifts, including weekends and holidays.

Responsibilities include checking guests in/out, handling reservations and cash/credit transactions, answering calls, and supporting housekeeping as needed. A professional appearance and excellent guest service are essential.

Qualifications

• Front desk operations and guest service abilities.

Responsibilities

• checking guests in/out; assigning rooms
• assisting guests with special requests
• completing all front desk tasks
• handling cash and credit card transactions
• answering phone calls
• making and confirming reservations
• assisting laundry/housekeeping when needed
• offering friendly and professional customer service to all guests
• completing night audit task, reconciling/filing reports
• help with breakfast set-up

Job description

Staybridge Suites - Allentown West is seeking a mature, reliable individual with strong customer service skills, open availability and a professional appearance. Position is full-time, day/overnights, weekends and holidays included, based on hotel needs.

Duties include, but are not limited to:

• checking guests in/out; assigning rooms
• assisting guests with special requests
• completing all front desk tasks
• handling cash and credit card transactions
• answering phone calls
• making and confirming reservations
• assisting laundry/housekeeping when needed
• offering friendly and professional customer service to all guests
• completing night audit task, reconciling/filing reports
• help with breakfast set-up

Source: Hospitality Online