Hotel Front Desk Evening/Audit

S&R HOTELS INC; Bethlehem Township (PA); On-site; USD 42,000 - 52,000; Full time

Job summary

S&R Hotels Inc in Bethlehem, PA is seeking a reliable Front Desk Evening/Audit team member to welcome guests and manage overnight operations. You will perform nightly audit tasks, balance daily transactions, and provide excellent service.

The role emphasizes strong communication, basic math skills, and experience with hotel PMS. Availability for evenings/overnights, weekends, and holidays is required.

Qualifications

• Front desk and night audit experience preferred.
• Strong customer service and communication skills.
• Basic math and accounting for audit and cash handling.
• Proficiency with hotel PMS is a plus.

Responsibilities

• Greet and check in/out guests during evening/overnight hours.
• Perform nightly audit, balance transactions and generate end-of-day reports.
• Handle guest inquiries, requests and complaints promptly.
• Process reservations and changes using the PMS.
• Manage cash handling and maintain an accurate drawer.
• Monitor security and coordinate with teams as needed.

Skills

Front desk experience

Night audit experience

Customer service

Cash handling

PMS knowledge

Multitasking

Education

High school diploma or equivalent

Tools

PMS

Job description

About the Role:

S&R Hotels Inc in Bethlehem, PA is looking for a reliable and personable Front Desk Evening/Audit team member to join our hospitality family! This is a great opportunity to be the face of our hotel during evening hours, ensuring every guest feels welcomed and cared for. If you thrive in a fast-paced environment and enjoy delivering exceptional customer service, we want to hear from you!

Responsibilities:

• Greet and check in/check out guests with a friendly and professional demeanor during evening and overnight hours
• Perform nightly audit procedures, including balancing daily transactions and generating end-of-day reports
• Handle guest inquiries, requests, and complaints promptly and professionally
• Process reservations, cancellations, and modifications using property management system (PMS)
• Manage cash handling, credit card transactions, and maintain an accurate cash drawer
• Monitor hotel security and safety during overnight hours, escalating issues as needed
• Coordinate with housekeeping and maintenance teams to address guest needs

Requirements:

• Prior hotel front desk or night audit experience preferred
• Availability to work evening and/or overnight shifts, including weekends and holidays
• Strong customer service and communication skills
• Basic math and accounting skills for audit and cash handling responsibilities
• Proficiency with hotel property management systems (PMS) a plus
• Ability to multitask and remain calm under pressure in a fast-paced environment
• High school diploma or equivalent required

About Us:

S&R Hotels Inc has been proudly serving guests in the Bethlehem, PA area with comfortable accommodations and outstanding hospitality. Our guests return time and again because of the warm, attentive service our team delivers every single day. We foster a supportive and team-oriented work environment where employees are valued and given the tools they need to succeed.Hote