Front Desk Monitor/CCS

Voa Gny; New York (NY); Sur place; USD 42 000 - 56 000; Plein temps

Avantages offerts par ce poste

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Résumé du poste

Victory II in New York is seeking a Front Desk Monitor/Client Care Specialist to manage front desk operations, assist clients, and support intake and orientation. You will oversee door access, route deliveries, and ensure daily sign-in/out procedures for residents and staff.

The role emphasizes crisis intervention, confidentiality, and adherence to safety protocols in a domestic violence service setting. This is a full-time, on-site position with a comprehensive benefits package.

Qualifications

• High school diploma or GED preferred.
• Polite and pleasant manner, efficient and firm.
• Ability to operate a busy front desk/security operation.
• Maintain confidentiality.

Responsabilités

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Assist with intake process.
• Ensure lodging sheets are signed daily.
• Ensure SORTS is updated daily in an accurate manner.
• Ensure all clients sign in and out daily as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.

Connaissances

Front desk operations

Customer service

Confidentiality

Crisis intervention

Formation

High school diploma or GED

Outils

SORTS system

Description du poste

Position: Front Desk Monitor/Client Care Specialist

The Front Desk Monitor/Client Care Specialist ensures the safety and security of clients, staff and facility. Receives and assists clients, receives, and routes deliveries, aids residents, controls front door access, and assists with intake and orientation process.

Victory II is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/dv

Minimum Qualifications:

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Certifications that are required upon hire in accordance with regulatory mandates:

• Fire Guard (F-02)

Certifications that are required within 90 days of hire – VOA will cover the cost:

• CPR/First Aid
• Narcan

Candidates with related experience with domestic violence preferred.

Front Desk Monitor/Client Care Specialist Principal Responsibilities:

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Assist with intake process.
• Ensure lodging sheets are signed daily.
• Ensure SORTS is updated daily in an accurate manner.
• Ensure all clients sign in and out daily as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!