Front Desk Monitor

Voa Gny; New York (NY); On-site; USD 20,664 - 30,307; Full time

Job summary

VOA-Greater New York is seeking a Front Desk Monitor to greet visitors, answer calls, take messages, assist residents, and control front door access while overseeing deliveries and routing them to staff.

The role requires a high school diploma or GED, a polite and efficient demeanor, confidentiality, and the ability to perform diverse tasks at a busy front desk. Certifications (CPR/First Aid, Narcan, Fire & Emergency Drill Conductor) can be earned within 90 days of hire.

Qualifications

• High school diploma or GED preferred.
• Polite and pleasant demeanor; efficient and firm; able to operate a busy front desk/security operation.
• Ability to perform diverse tasks with ease and maintain confidentiality.

Responsibilities

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.

Skills

Front desk operations

Customer service

Communication

Confidentiality

Education

High school diploma or GED

Job description

Posted Wednesday, July 29, 2026 at 4:00 AM

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Front Desk Monitor

The Front Desk Monitor answers telephone calls and takes messages for staff, receives, and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

Minimum Qualifications:

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Certifications that are required within 90 days of hire – VOA will cover the cost:

• CPR/First Aid
• Narcan
• Fire & Emergency Drill Conductor (F-07)

Front Desk Monitor Principal Responsibilities:

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories. Apply today!