Front Desk & Client Care Specialist (Security & Intake)

Voa Gny; New York (NY); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Job summary

Victory II in New York is seeking a Front Desk Monitor/Client Care Specialist to manage front desk operations, assist clients, and support intake and orientation. You will oversee door access, route deliveries, and ensure daily sign-in/out procedures for residents and staff.

The role emphasizes crisis intervention, confidentiality, and adherence to safety protocols in a domestic violence service setting. This is a full-time, on-site position with a comprehensive benefits package.

Qualifications

• High school diploma or GED preferred.
• Polite and pleasant manner, efficient and firm.
• Ability to operate a busy front desk/security operation.
• Maintain confidentiality.

Responsibilities

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Assist with intake process.
• Ensure lodging sheets are signed daily.
• Ensure SORTS is updated daily in an accurate manner.
• Ensure all clients sign in and out daily as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.

Skills

Front desk operations

Customer service

Confidentiality

Crisis intervention

Education

High school diploma or GED

Tools

SORTS system

Job description

Victory II in New York is seeking a Front Desk Monitor/Client Care Specialist to manage front desk operations, assist clients, and support intake and orientation. You will oversee door access, route deliveries, and ensure daily sign-in/out procedures for residents and staff.

The role emphasizes crisis intervention, confidentiality, and adherence to safety protocols in a domestic violence service setting. This is a full-time, on-site position with a comprehensive benefits package.