Front Desk Monitor/CCS

Volunteers of America Greater New York; New York (NY); Sur place; USD 38 000 - 46 000; Plein temps

Avantages offerts par ce poste

Medical, Dental, Vision

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Paid Birthday Holiday

Résumé du poste

Volunteers of America-Greater New York seeks a Front Desk Monitor/Client Care Specialist to ensure safety for clients, staff and the facility. You will greet visitors, assist with intake, route mail, and support residents while maintaining confidentiality.

This is a full-time, on-site role with responsibilities that include crisis support, daily sign-in/out, and adherence to procedures in emergencies. The organization offers comprehensive benefits and a mission-driven team environment.

Qualifications

• High school diploma or GED preferred.
• Polite and pleasant manner; efficient and firm; ability to operate a busy front desk/security operation.
• Maintain confidentiality.

Responsabilités

• Greet visitors and direct them or announce arrival to staff/residents.
• Assist with intake process.
• Ensure lodging sheets are signed daily.
• Update SORTS daily and accurately.
• Ensure clients sign in/out daily.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow procedures in emergencies.

Connaissances

Front desk operations

Customer service

Security operations

Confidentiality

Formation

High school diploma or GED

Outils

Fire Guard certification

Description du poste

Volunteers of America-Greater New York (VOA-Greater New York)

Volunteers of America-Greater New York (VOA-Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you're passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Front Desk Monitor/Client Care Specialist

The Front Desk Monitor/Client Care Specialist ensures the safety and security of clients, staff and facility. Receives and assists clients, receives, and routes deliveries, aids residents, controls front door access, and assists with intake and orientation process.

Victory II

Victory II is a facility that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/dv

Minimum Qualifications:

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Certifications that are required upon hire in accordance with regulatory mandates:

• Fire Guard (F-02)

Certifications that are required within 90 days of hire - VOA will cover the cost:

• CPR/First Aid
• Narcan

Candidates with related experience with domestic violence preferred.

Front Desk Monitor/Client Care Specialist Principal Responsibilities:

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Assist with intake process.
• Ensure lodging sheets are signed daily.
• Ensure SORTS is updated daily in an accurate manner.
• Ensure all clients sign in and out daily as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.