Front Desk Monitor

Volunteers of America-Greater New York; New York (NY); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, & Vision Coverage

Prescription Coverage

Life Insurance

Retirement Plan

Tuition Reimbursement

Paid Time Off

Job summary

Volunteers of America–Greater New York (VOA–Greater New York) is seeking a Front Desk Monitor to greet visitors, manage sign-in/out, route mail, and assist in crisis situations at the New Hope Shelter program. The role supports residents and staff while upholding confidentiality and safety procedures.

Requirements include a high school diploma or GED preferred, a polite, efficient manner, and the ability to operate a busy front desk/security operation.

Qualifications

• High school diploma or GED preferred.
• Polite and pleasant manner, efficient and firm, ability to operate a busy front desk/security operation.
• Ability to handle diverse tasks and maintain confidentiality.

Responsibilities

• Greet all visitors and announce arrivals to staff or residents.
• Ensure clients sign in/out as required.
• Route mail and deliveries; assist in crisis intervention.
• Follow procedures in emergencies and conduct residence rounds.

Skills

Front desk operations

Customer service

Crisis intervention

Confidentiality

Education

High school diploma or GED preferred

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Front Desk Monitor

The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

New Hope Shelter is a program that provides comprehensive services and safe, anonymous housing for individuals and their children experiencing domestic violence. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/dv

Minimum Qualifications:

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Certifications

that are required within 90 days of hire – VOA will cover the cost:

• CPR/First Aid
• Narcan
• Fire & Emergency Drill Conductor (F-07)

Candidates With Related Experience With Domestic Violence Preferred.

Front Desk Monitor Principal Responsibilities:

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.