Front Desk Monitor

Volunteers of America-Greater New York; New York (NY); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Prescription coverage

Life insurance

Retirement plan

Tuition reimbursement

Paid time off

Paid birthday

Job summary

Volunteers of America–Greater New York is seeking a Front Desk Monitor for Commonwealth Veterans Residence in the Bronx. You will greet visitors, answer calls, route deliveries, and assist residents, while maintaining a secure front desk environment.

The role requires a high school diploma or GED (preferred), a courteous, efficient demeanor, and the ability to perform diverse tasks while maintaining confidentiality. Training for Fire Safety & Alarms is provided within 90 days.

Qualifications

• High school diploma or GED preferred.
• Polite and pleasant manner, efficient and firm, able to operate a busy front desk/security operation.
• Ability to perform diverse tasks with ease and maintain confidentiality.

Responsibilities

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.
• Perform other related duties as requested.

Skills

Front desk operations

Customer service

Crisis intervention

Confidentiality

Communication

Education

High school diploma or GED

Job description

Volunteers of America–Greater New York (VOA–Greater New York) is a leading anti-poverty organization serving neighbors in need across New York City, Northern New Jersey, and Westchester. Through 70+ programs, we support over 35,000 adults and children each year, including individuals experiencing homelessness, survivors of domestic violence, youth aging out of foster care, veterans, seniors, and children with developmental delays.

Our staff are at the heart of this work, creating meaningful change every day. If you’re passionate about making a difference and joining a mission-driven team, we invite you to explore this opportunity.

We are currently seeking qualified candidates for the following position:

Position: Front Desk Monitor

The Front Desk Monitor answers telephone calls and takes messages for staff, receives and assists visitors, receives and routes deliveries, aids residents, and controls front door access.

Commonwealth Veterans Residence

Commonwealth Veterans Residence is a single room occupancy (SRO) residence that provides permanent, supportive housing to formerly homeless single veteran men and women, including those diagnosed with behavioral health issues. To learn more about the program, copy and paste this link into a browser https://www.voa-gny.org/our-vets-programs

Location: Bronx, NY 10472

Minimum Qualifications:

• High school diploma or GED preferred.
• Must possess a polite and pleasant manner, be efficient and firm, and have the ability to operate a busy front desk/security operation.
• Must be able to perform diverse tasks with ease and maintain confidentiality.

Certifications that are required within 90 days of hire – VOA will cover the cost:

• Coordinator of Fire Safety & Alarms (F80).

Front Desk Monitor Principal Responsibilities:

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Ensure that all clients sign in and out as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.
• Conduct rounds at residence as assigned.
• Perform other related duties as requested.

We are committed to offering our employees an exceptional comprehensive benefits package that supports their health, well-being, and personal growth. Full-time employees enjoy:

• Medical, Dental, & Vision Coverage
• Prescription Coverage
• Life Insurance
• Retirement Plan
• Tuition Reimbursement
• Paid Time Off, including a Paid Birthday Holiday

And much more!

To learn more about our staff, culture and much more, copy and paste our website link into a browser: https://www.voa-gny.org/our-staff-and-culture/

VOA-Greater New York is an Equal Opportunity Employer/Vets/Disabled/Other Protected Categories.