Front Desk & Client Care Specialist - Safety & Intake

Volunteers of America-Greater New York; New York (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

Volunteers of America–Greater New York (VOA–Greater New York) seeks a Front Desk Monitor/Client Care Specialist to ensure safety and assist clients, manage front desk operations, and support intake processes at Victory II, a domestic violence program.

The role requires a high school diploma or GED (preferred), a polite and efficient demeanor, the ability to handle confidential information, and readiness to perform diverse tasks at a busy front desk.

Qualifications

• High school diploma or GED preferred.
• Polite, pleasant, efficient and firm demeanor; capable of operating a busy front desk/security operation.
• Ability to maintain confidentiality and perform diverse tasks.

Responsibilities

• Greet all visitors; assist them directly or announce their arrival to staff or residents.
• Assist with intake process.
• Ensure lodging sheets are signed daily.
• Ensure SORTS is updated daily in an accurate manner.
• Ensure all clients sign in and out daily as required.
• Route mail and deliveries as required.
• Handle or assist in crisis intervention.
• Follow assigned procedures in emergency situations.

Skills

Front desk operation

Professional demeanor

Confidentiality

Intake coordination

Education

High school diploma or GED

Job description

Volunteers of America–Greater New York (VOA–Greater New York) seeks a Front Desk Monitor/Client Care Specialist to ensure safety and assist clients, manage front desk operations, and support intake processes at Victory II, a domestic violence program.

The role requires a high school diploma or GED (preferred), a polite and efficient demeanor, the ability to handle confidential information, and readiness to perform diverse tasks at a busy front desk.