Receptionist

TowneBank; Williamsburg (VA); On-site; USD 32,000 - 42,000; Full time

Job summary

TowneBank in Virginia is seeking a customer-focused administrative assistant to support branch operations.

You will operate the switchboard, greet members, route calls, type memos and reports, and assist the team with daily tasks while upholding professional standards and compliance with AML/BSA regulations.

This role emphasizes teamwork, reliability, and clear communication as you help TowneBank deliver excellent service to our members.

Qualifications

• Excellent telephone skills.
• Computer experience (Word and Excel).
• Close visual acuity to analyze data, view a computer terminal, read, and prepare documentation.

Responsibilities

• Welcomes TowneBank members and directs them to the appropriate person or department.
• Operates the department’s main telephone switchboard and transfers calls or takes messages.
• Types memos, correspondence, reports and other documents as needed.
• Assists the branch or department team with day-to-day duties as requested.
• Assists with copy projects.

Skills

Excellent telephone skills

Job description

Description

TowneBank has a culture that:

• Has a commitment to exquisite service for our members that will lead to our ability to create a reasonable rate of return for our shareholders, a bright future for our dedicated bankers, and a leadership role for our bank in promoting the social, cultural, and economic well-being of our community.
• Embraces our hometown banking philosophy, where our family members, directors and employees are active volunteers, serving on numerous boards and donating their time and talents to local organizations.
• Welcomes members to TowneBank, determines the nature of their business and directs them to the appropriate person or department
• Operates the department’s or branch’s main telephone switchboard and assists callers by transferring them to the appropriate party or taking messages from the caller
• Becomes familiar with TowneBank’s locations, hours, telephone numbers and individuals so that routine questions can be answered with ease
• Types memos, correspondence, reports and other documents as needed
• Assists the branch or department team with a variety of day-to-day duties as requested
• Assists with copy projects
• Displays a professional appearance and behavior
• Adheres to applicable federal laws, rules, and regulations including those related to Anti-Money Laundering (AML) and the Bank Secrecy Act (BSA).
• Other duties as assigned.

Minimum Required Skills & Competencies:

• Excellent telephone skills

Desired Skills & Competencies:

• Computer experience (Word and Excel)

Physical Requirements:

• Express or exchange ideas by means of the spoken word via email and verbally.
• Exert up to 10 pounds of force occasionally, use your arms and legs, and sit most of the time.
• Have close visual acuity to perform activities such as analyzing data, viewing a computer terminal, reading, and preparing documentation.
• Not substantially exposed to adverse environmental conditions.
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential responsibilities of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential responsibilities.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.