Front Desk Member Services Specialist

Planet Fitness - TG3E/CM3; Utah; On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Free Black Card Membership

401(k) Plan

Job summary

Planet Fitness is seeking a Member Services Representative to be the first point of contact for members and guests in Utah. You will handle membership inquiries, transactions, and create a friendly, clean club experience while promoting memberships and upgrades.

Responsibilities include greeting members, processing sign-ups, answering questions, and maintaining front desk operations with a positive, professional attitude.

Qualifications

• Must greet members professionally and resolve inquiries promptly.
• Must be 18 years or older and able to work onsite.
• Ability to read and follow verbal and written instructions.
• Must obtain CPR/AED and tanning certifications within required timeframes.

Responsibilities

• Greet members and guests in a friendly, professional manner.
• Assist with memberships, tours, sign-ups, changes and billing questions.
• Process new memberships, cancellations and payments accurately at the front desk.
• Answer phones professionally and maintain club cleanliness throughout shift.
• Promote membership options and current specials such as Black Card upgrades.
• Maintain safety and cleanliness of the facility including restrooms and workout areas.

Skills

Customer service

Sales & membership support

Communication skills

Professional demeanor

Education

High School Diploma or equivalent

CPR/AED Certification

Tanning Certification

Job description

Planet Fitness is seeking a Member Services Representative to be the first point of contact for members and guests in Utah. You will handle membership inquiries, transactions, and create a friendly, clean club experience while promoting memberships and upgrades.

Responsibilities include greeting members, processing sign-ups, answering questions, and maintaining front desk operations with a positive, professional attitude.