Front Desk & Member Services Pro — Free Gym Membership

Crunch Fitness - Undefeated Tribe; Temple (TX); Presencial; USD 32.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

PTO

Health insurance

Life & AD&D

HSA

Short-term disability

Free gym membership

Descripción de la vacante

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to deliver exceptional customer service at the Temple club. You’ll manage check-ins, assist with memberships, and promote programs while upholding Crunch service standards.

You’ll greet members, handle inquiries, and support event promotions in a fast-paced, friendly environment with a focus on member satisfaction and operational excellence.

Formación

• Minimum 1 year of experience in a service-oriented position preferred.
• Ability to communicate effectively and demonstrate proficiency in reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).

Responsabilidades

• Greets all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process.
• Assists with membership, retail and tanning product sales.
• Promotes membership privileges including tanning, group fitness, small group training and childcare.
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards.
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert.
• Answers phones in a courteous, helpful, professional manner.
• Communicates special events to members and guests.
• Facilitates all member requests or forwards to a manager.
• Maintains a professional and courteous disposition.
• Is an expert in all club facility, services, programs and schedules/hours of operation.
• Maintains a clean and organized work area.
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales.
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility.
• Performs opening and closing checklist and duties.

Conocimientos

Communication

Customer service

CPR/AED

Educación

High school diploma or GED

Descripción del empleo

Crunch Fitness - Undefeated Tribe is seeking a Member Services Representative to deliver exceptional customer service at the Temple club. You’ll manage check-ins, assist with memberships, and promote programs while upholding Crunch service standards.

You’ll greet members, handle inquiries, and support event promotions in a fast-paced, friendly environment with a focus on member satisfaction and operational excellence.