Front Desk Member Services Pro – Fitness Club

Crunch Fitness; Cedar Park (TX); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Free gym membership

Career advancement opportunities

Competitive pay

Job summary

Crunch Fitness - Undefeated Tribe in Cedar Park, TX is seeking a Member Services Representative to greet members, handle front desk duties, support membership sales, and promote programs like tanning and group fitness.

You will answer phones, manage check-ins, maintain a clean lobby, and assist with events while delivering friendly, efficient service to members and guests. Requires HS diploma; CPR/AED within 30 days; 1 year service experience; free gym membership.

Qualifications

• Minimum 1 year of experience in a service-oriented position.
• Ability to communicate effectively and reading and writing skills required.
• Strong customer service orientation.
• CPR/AED certification required (can be obtained within 30 days of hire).
• High school diploma or GED required.

Responsibilities

• Greet all members & guests with a smile and enthusiasm, including consistently demonstrating the dials of member engagement as part of the Crunch SLA process
• Assists with membership, retail and tanning product sales
• Promotes membership privileges including tanning, group fitness, small group training and childcare
• Delivers on new member enrollment expectations, including guest conversion, Peaks %, ACH %, and CrunchOne Kickoff standards
• Checks in all members and guests in accordance with company procedures, to include resolving any member check-in with an alert
• Answers phones in a courteous, helpful, professional manner
• Communicates special events to members and guests
• Facilitates all member requests or forwards to a manager
• Maintains a professional and courteous disposition
• Is an expert in all club facility, services, programs and schedules/hours of operation
• Maintains a clean and organized work area
• Able to navigate all stations of the front desk area, to including check-in, Relax & Recover, guest services, and membership sales
• May be asked to clean beyond shift duties to support a clean, crisp, grand-opening ready facility
• Performs opening and closing checklist and duties

Skills

Customer service

Communication

Reading/writing

Education

High school diploma or GED

CPR/AED certification

Job description

Crunch Fitness - Undefeated Tribe in Cedar Park, TX is seeking a Member Services Representative to greet members, handle front desk duties, support membership sales, and promote programs like tanning and group fitness.

You will answer phones, manage check-ins, maintain a clean lobby, and assist with events while delivering friendly, efficient service to members and guests. Requires HS diploma; CPR/AED within 30 days; 1 year service experience; free gym membership.