Front Desk Coordinator (Part-Time)

Poppy Bank; Lancaster (Lancaster County); On-site; USD 18,000 - 25,000; Full time

Job summary

Boys & Girls Club of Lancaster seeks a Front Desk Coordinator to manage front desk operations, data entry and reporting, and basic clubhouse administrative duties. The role requires welcoming members, guiding them to activities, handling calls, and maintaining accurate attendance and records.

You will uphold safety rules, supervise youth in the front desk area, and serve as a professional, positive role model for families and staff while supporting program delivery.

Qualifications

• High School Diploma or GED required.
• Experience in customer service using computers and phones.
• Experience in youth development, education, or recreation preferred.
• Familiarity with diverse populations served by BGCLA.

Responsibilities

• Manage the front desk; track all incoming and outgoing traffic.
• Handle daily data entry and membership reports.
• Answer phones, take messages, and route calls to staff.
• Guide members to activities and monitor safety and behavior.
• Maintain confidentiality and a professional demeanor with families.

Skills

Communication skills

Customer service

Data entry

Teamwork

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

• Location 116 S Water St,PO Box 104,Lancaster, PA, 17603,United States
• Job Category Core Staff

General Function: The Front Desk Coordinator is responsible for managing front desk operations, data entry and reporting, and basic Clubhouse administrative duties.

Requirements

Front Desk Management

• Manage the front desk; track all incoming and outgoing traffic
• Understand the program schedule and guide members to the proper activity
• Collect and secure membership and pizza money
• Answer phone, take messages, check voicemail, and redirect calls to appropriate staff
• Make phone calls to parents and families
• Update flyers, parent letters, signs, and bulletin boards

Data Entry & Reporting

• Handle daily data entry and membership reports
• Track attendance, activity participation, and demographics
• Maintain membership database and complete daily data entry
• Prepare and turn in end of day paperwork
• Create and maintain documents and spreadsheets for Clubhouse initiatives
• Organize and maintain files and records

Safety & Supervision

• Assist with sanitizing and cleaning
• Set clear boundaries for Club members by enforcing Club rules and policies
• Continually monitor and supervise the safety and behavior of all Club members in the Front Desk area

Youth Development

• Be a responsible and positive adult role model
• Engage Club members with a high level of enthusiasm and energy
• Assist with programming as needed

Professionalism

• Handle confidential information appropriately
• Maintain a calm, professional demeanor with parents and coworkers

Qualifications:

• High School Diploma or GED
Experience in customer service experience (computers, software, phone, and data management) required
• Experience in youth development, education, or recreation (coaching) preferred
• Familiarity with the diverse population that the Boys & Girls Club of Lancaster serves

Skills:

• Ability to communicate effectively with families, staff, volunteers, and Club supporters—in person, over the phone, and through email
• Ability to use Microsoft Word and Excel; ability to maintain organized electronic files
• Ability to adjust to a fast pace of work, think on your feet, and use common sense
• Ability to work independently and in a team-oriented environment

Physical Requirements/Work Environment:

• Ability to watch and listen to youth activities
• Ability to move easily across a variety of indoor and outdoor surfaces
• Ability to bend and lift up to 25 pounds

Summary

Disclaimer:

The information presented indicates the general nature and level of work expected of employees in this classification. It is not designed to contain, nor to be interpreted as, a comprehensive inventory of all duties, responsibilities, qualifications and objectives required of employees assigned to this job. Other duties assigned as needed.

This position is contingent on approval of ongoing funding and grants to be renewed at the end of the funding cycle.