Member Services & Front Desk Assistant

Boys & Girls Clubs of Delaware; Wilmington (DE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Vision, and Dental Insurance

Flexible Spending Accounts (FSA)

401(k) with Employer Match

Paid Time Off

Life Insurance Coverage

Short- & Long-Term Disability

Employee Assistance Program

Job summary

Boys & Girls Clubs of Delaware is seeking an Administrative Assistant to manage membership registration, records, and front desk communications. The role requires coordinating with the Program Director and ensuring compliance with licensing standards while maintaining a friendly environment for youth and families.

Ideal candidates will be bilingual in English and Spanish, possess basic data-management skills, and be proficient with Microsoft Office.

Qualifications

• High School diploma or equivalency.
• Fluency in both English and Spanish is required, including strong verbal and written communication.
• Demonstrated PC application proficiency (Word, Excel, Outlook).
• Six (6) months experience managing and tracking data.
• First Aid/CPR certification preferred.
• Must pass FBI and state background checks per Delaware regulations.

Responsibilities

• Interpret and articulate the club's philosophy and objectives to members, parents, and the public.
• Maintain accurate membership and attendance records and payment records.
• Receive and register new members, issue membership and guest cards.
• Answer telephone and direct calls to staff; relay messages.
• Prepare letters, forms, and reports as needed; assist with activities.
• Adhere to financial policies and maintain a positive, welcoming atmosphere.
• Keep area clean and organized; manage front desk operations.

Education

High School diploma or equivalency

Tools

Microsoft Word

Excel

Outlook

PowerPoint

Job description

Boys & Girls Clubs of Delaware is seeking an Administrative Assistant to manage membership registration, records, and front desk communications. The role requires coordinating with the Program Director and ensuring compliance with licensing standards while maintaining a friendly environment for youth and families.

Ideal candidates will be bilingual in English and Spanish, possess basic data-management skills, and be proficient with Microsoft Office.