Member Services & Front Desk Coordinator

Boys & Girls Clubs of America; Florida; On-site; USD 22,041 - 23,419; Full time

Job summary

Boys & Girls Clubs of America in Cocoa, Florida is seeking a Membership Services Coordinator to provide clerical and administrative support to the Service Director and club staff. You will maintain the member database, manage schedules, answer phones, greet visitors, and ensure courteous customer service while safeguarding member safety.

Key duties include front desk management, processing membership dues, assisting families with portal access, drafting letters and reports, and coordinating

Qualifications

• High school diploma or GED required.
• Minimum of one year clerical/administrative experience.
• Strong communication and organizational skills.
• Experience with member databases or contact management is a plus.

Responsibilities

• Maintain the member database and enrollment records.
• Answer phones, screen calls, and route inquiries.
• Greet visitors and coordinate front desk coverage.
• Draft letters, reports, and promotional materials.
• Support scheduling, events, and program communications.

Skills

Typing 45 wpm

Written & verbal communication

Customer service

Data entry / database management

Education

High school diploma or GED

Tools

Microsoft Outlook

Microsoft 365 Office Suite

Salesforce

Job description

Boys & Girls Clubs of America in Cocoa, Florida is seeking a Membership Services Coordinator to provide clerical and administrative support to the Service Director and club staff. You will maintain the member database, manage schedules, answer phones, greet visitors, and ensure courteous customer service while safeguarding member safety.

Key duties include front desk management, processing membership dues, assisting families with portal access, drafting letters and reports, and coordinating