Front Desk & Member Care Specialist

Taymax Group; Jacksonville (FL); Presencial; USD 21.000 - 22.000; Jornada completa

Descripción de la vacante

Taymax Group, a multi-unit Planet Fitness franchisee, seeks a Member Services Representative in Jacksonville, FL. You will deliver a superior member experience at the front desk, sign up new members, process tours, and assist in daily club operations.

Responsibilities include greeting members, handling calls, checking in members, updating accounts, and maintaining club cleanliness while supporting management as needed. Must be 18+, HS diploma, strong customer service mindset, and reliable.

Formación

• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.

Responsabilidades

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club, including: Completing daily assigned within first hour of your shift; Helping complete priority cleaning list each day; Completing walk-around and bathroom checks periodically; Helping complete any special cleaning projects as needed.
• Other duties and responsibilities based on club needs.

Conocimientos

Customer service

Communication

Basic computer skills

Punctuality

Teamwork

Positive attitude

Listening skills

Diplomacy

Independence

Educación

High School diploma/GED equivalent

Descripción del empleo

Taymax Group, a multi-unit Planet Fitness franchisee, seeks a Member Services Representative in Jacksonville, FL. You will deliver a superior member experience at the front desk, sign up new members, process tours, and assist in daily club operations.

Responsibilities include greeting members, handling calls, checking in members, updating accounts, and maintaining club cleanliness while supporting management as needed. Must be 18+, HS diploma, strong customer service mindset, and reliable.