Front Desk Member Experience Specialist

Jax One Fitness, LLC; Jacksonville (FL); On-site; USD 21,000 - 25,000; Full time

Job summary

Taymax Group, a Planet Fitness franchisee, is seeking a Member Services Representative for our Jacksonville facility. You will deliver exceptional guest experiences, handle front-desk duties, tours, tours, and new member sign-ups while maintaining a clean club environment.

Ideal candidates have a customer-service mindset, reliability, and a positive attitude toward fitness. The role involves cash handling, phone support, and daily club operations at our local club.

Qualifications

• Must be 18 years or older.
• High School diploma/GED required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Take prospective members on tours and sign up new members, calculating rates and monthly payments.
• Assist the Club Manager with cash handling and drawer counts.
• Facilitate updates to member accounts and respond to questions professionally.
• Maintain neatness and cleanliness of the club.
• Complete daily tasks within the first hour of shift and assist with priority cleaning lists.
• Perform walk-throughs and bathroom checks; assist with special cleaning projects.

Skills

Customer service

Computer skills

Punctuality

Team player

Communication

Education

High School diploma/GED

Tools

POS system

Job description

Taymax Group, a Planet Fitness franchisee, is seeking a Member Services Representative for our Jacksonville facility. You will deliver exceptional guest experiences, handle front-desk duties, tours, tours, and new member sign-ups while maintaining a clean club environment.

Ideal candidates have a customer-service mindset, reliability, and a positive attitude toward fitness. The role involves cash handling, phone support, and daily club operations at our local club.