Guest Services & Member Experience Associate

Taymax; Saint Augustine (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Taymax Group, LP is hiring a Member Services Representative for a Planet Fitness club in Saint Augustine, FL. You will greet members and guests, check them in, answer questions, sign up new members and process memberships and payments.

The role emphasizes delivering a friendly, professional customer experience, maintaining club cleanliness, supporting the Club Manager, and helping with daily desk duties and tours. Minimum age 18, HS diploma preferred; basic computer skills are required.

Qualifications

• Greet members and guests and provide a friendly, professional experience.
• Handle front desk duties including phones, sign-ins, and guest questions.
• Process new memberships and monthly payments accurately.
• Maintain club cleanliness and condition.
• Demonstrate punctuality, reliability and teamwork.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system.
• Take prospective members on tours.
• Sign up new members and calculate rates and payments.
• Assist the Club Manager in drawer counting.

Skills

Customer service

Front desk duties

Phone handling

Cash handling

Teamwork

Education

High School diploma/GED equivalent

Job description

Taymax Group, LP is hiring a Member Services Representative for a Planet Fitness club in Saint Augustine, FL. You will greet members and guests, check them in, answer questions, sign up new members and process memberships and payments.

The role emphasizes delivering a friendly, professional customer experience, maintaining club cleanliness, supporting the Club Manager, and helping with daily desk duties and tours. Minimum age 18, HS diploma preferred; basic computer skills are required.