Front Desk Member Services Associate

Taymax; Jacksonville (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Taymax Group, LP, a multi-unit Planet Fitness franchisee, is hiring a Member Services Representative in Jacksonville, FL. The role focuses on creating a positive member experience and delivering superior customer service to members, prospective members, and guests.

You will greet customers, process sign-ups, tours, and member updates while maintaining club cleanliness and teamwork with the Club Manager and staff.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Basic computer skills needed to operate the POS and membership system.
• Ability to work in a fast-paced club environment with a positive attitude.

Responsibilities

• Greet members and guests and provide exceptional service.
• Answer phones, sign up new members, and assist with club tours.
• Check members into the system and handle membership updates.
• Support the Club Manager with daily tasks and cleanliness duties.

Skills

Customer service

Front desk

Punctuality

Team player

Education

High School diploma

Tools

Point of Sale (POS)

Job description

Taymax Group, LP, a multi-unit Planet Fitness franchisee, is hiring a Member Services Representative in Jacksonville, FL. The role focuses on creating a positive member experience and delivering superior customer service to members, prospective members, and guests.

You will greet customers, process sign-ups, tours, and member updates while maintaining club cleanliness and teamwork with the Club Manager and staff.