Member Experience Associate - Gym Front Desk

Taymax; Jacksonville (FL); On-site; USD 21,000 - 22,000; Full time

Job summary

Taymax is seeking a Member Services Representative in Jacksonville, FL to deliver outstanding customer service at the front desk of a Planet Fitness club. You will greet members, process sign-ups, tours, and payments, and help maintain a clean, welcoming environment.

The role emphasizes reliability, teamwork, and a positive attitude toward fitness and health, with opportunities to grow within a large franchise network.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Punctual, reliable and able to work independently or in a team.
• Able to interact with members in a positive and professional manner.
• Positive attitude with passion for fitness and health.

Responsibilities

• Greet members, prospective members and guests; provide exceptional customer service.
• Handle front desk activities: answer phones, check members in, sign up new members and calculate rates.
• Assist in updating member accounts and resolve questions or concerns.
• Maintain club cleanliness and assist with daily tasks.
• Support the Club Manager and adhere to store policies.

Education

High School Diploma/GED

Job description

Taymax is seeking a Member Services Representative in Jacksonville, FL to deliver outstanding customer service at the front desk of a Planet Fitness club. You will greet members, process sign-ups, tours, and payments, and help maintain a clean, welcoming environment.

The role emphasizes reliability, teamwork, and a positive attitude toward fitness and health, with opportunities to grow within a large franchise network.