Front Desk Member Services Associate

Penn Hills Fitness; San Jose (CA); Vor Ort; USD 25.000 - 26.000; Vollzeit

Zusammenfassung

Taymax Group, operating Planet Fitness clubs, is seeking a Member Services Representative in San Jose, CA. This role focuses on delivering a welcoming guest experience, processing sign-ups, and assisting with front desk operations to support a smooth gym experience.

The position emphasizes customer service, reliability, and teamwork in a fast-paced fitness environment. Local travel is not required and the club maintains a welcoming Judgement Free Zone environment.

Qualifikationen

• 18 years or older.
• High School diploma or GED required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently and in a team.
• Positive, upbeat attitude with a passion for fitness and health.
• Strong customer service and communication skills; handle interactions professionally.

Aufgaben

• Greet members and guests with exceptional service.
• Answer phones and assist callers with inquiries.
• Check members in using the system.
• Take tours for prospective members.
• Sign up new members and calculate rates and monthly payments.
• Assist in managing the front desk drawer and deposits as needed.
• Update member accounts and respond to questions promptly.
• Maintain cleanliness and neatness of the club.
• Complete daily tasks within the first hour of shift and follow priority cleaning list.
• Support club management as needed.

Kenntnisse

Customer service

Punctuality

Teamwork

Basic computer skills

Positive attitude

Excellent communication

Active listening

Ausbildung

High School diploma/GED

Jobbeschreibung

Taymax Group, operating Planet Fitness clubs, is seeking a Member Services Representative in San Jose, CA. This role focuses on delivering a welcoming guest experience, processing sign-ups, and assisting with front desk operations to support a smooth gym experience.

The position emphasizes customer service, reliability, and teamwork in a fast-paced fitness environment. Local travel is not required and the club maintains a welcoming Judgement Free Zone environment.