Overnight Member Services Specialist - Gym Front Desk

Saber Fitness Saratoga, LLC; California; On-site; USD 25,000 - 26,000; Full time

Job summary

Taymax Group, LP, a multi-unit Planet Fitness franchisee, is seeking a Member Services Representative for the San Jose area. You will greet members and guests, manage check-ins, tours for prospective members, and assist with new member sign-ups and monthly payment calculations.

The role emphasizes friendly, professional service in a fast-paced fitness club environment. The position requires at least a high school diploma/GED, 18+ years old, and a passion for fitness.

Qualifications

• Must be 18 years of age or older.
• High School diploma/GED equivalent required.
• Customer service background preferred.
• Basic computer proficiency.
• Punctuality and reliability are a must.
• Ability to work independently as well as part of a team.
• A positive, upbeat attitude and a passion for fitness and health!
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system. Take prospective members on tours. Sign up new members calculating rates and monthly payment amounts.
• Assist the Club Manager in counting out the drawer as needed.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Club Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club. Complete daily tasks within the first hour of shift and help with cleaning lists.
• Other duties and responsibilities based on club needs.

Skills

Customer service

Communication

Basic computer skills

Punctuality

Teamwork

Reliability

Education

High School diploma/GED

Job description

Taymax Group, LP, a multi-unit Planet Fitness franchisee, is seeking a Member Services Representative for the San Jose area. You will greet members and guests, manage check-ins, tours for prospective members, and assist with new member sign-ups and monthly payment calculations.

The role emphasizes friendly, professional service in a fast-paced fitness club environment. The position requires at least a high school diploma/GED, 18+ years old, and a passion for fitness.