Front Desk & Member Services Associate

Flynn Group; Miami (FL); Hybrid; USD 26,000 - 38,000; Full time

Job summary

Flynn Group's Planet Fitness location in Miami is seeking a Member Services Representative to deliver exceptional front-desk service to members and guests.

You will greet members, answer calls, process check-ins, provide club tours, and assist with merchandise and beverage purchases, while maintaining a clean, welcoming lobby.

This role requires reliability, strong communication, and a willingness to learn; training will help you contribute to our Judgement Free environment.

Qualifications

• Customer service experience preferred.
• Basic computer proficiency.
• Consistent punctuality and reliability.
• Strong communication skills.
• Ability to work well in a team environment.
• Willingness to learn and adapt.
• Problem-solving mindset.
• Ability to follow instructions and complete tasks independently.

Responsibilities

• Greet members and guests, always providing exceptional customer service.
• Answer phones courteously and assist callers with questions.
• Check members in and provide club tours to prospective members.

Skills

Customer service

Basic computer skills

Punctuality

Strong communication

Team player

Willingness to learn

Problem solving

Follow instructions

Tools

POS system

Job description

Flynn Group's Planet Fitness location in Miami is seeking a Member Services Representative to deliver exceptional front-desk service to members and guests.

You will greet members, answer calls, process check-ins, provide club tours, and assist with merchandise and beverage purchases, while maintaining a clean, welcoming lobby.

This role requires reliability, strong communication, and a willingness to learn; training will help you contribute to our Judgement Free environment.