Front Desk & Member Experience Specialist (Free Membership)

Planet Fitness - PF Baseline Fitness; Marshfield (WI); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Dollars for Scholars

Employee Appreciation

Free Membership

Job summary

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to support new member sales and create a positive member experience. The role involves greeting potential members, handling front desk tasks, taking information calls and tours, and assisting with sign-ups, cancellations, and updating member accounts.

Responsibilities include resolving member issues, forwarding complex questions to the Club Manager or senior staff, and contributing to a clean, welcoming club

Qualifications

• Honesty and good work ethic
• Strong customer service skills
• Basic computer proficiency

Responsibilities

• Greet/meet potential members, providing a great customer experience.
• Handle front desk-related tasks, including answering calls and assisting with questions or concerns.
• Take info calls and tours; assist in member sign-ups, cancellations, and updating member accounts.
• Facilitate member services issues and forward to Club Manager/Manager in Training/Team Lead as needed.
• Help maintain the neatness and cleanliness of the club.

Skills

Strong customer service skills

Basic computer proficiency

Job description

Planet Fitness - PF Baseline Fitness is seeking a Customer Service Representative to support new member sales and create a positive member experience. The role involves greeting potential members, handling front desk tasks, taking information calls and tours, and assisting with sign-ups, cancellations, and updating member accounts.

Responsibilities include resolving member issues, forwarding complex questions to the Club Manager or senior staff, and contributing to a clean, welcoming club